Job Description **Are you passionate about leading teams, transforming customer experience, and making a real impact?** At Versus e-Learning Group, we are looking for a **Customer/Student Experience Manager**, preferably (but not exclusively) from the education sector, who can connect our Marketing, Sales Team, Student Support, and Tutorial Action departments. **1. Position Identification** * **Position Title:** Customer/Student Experience Manager * **Department/Area:** Teaching and Tutorial Action Directorate * **Reports to:** Academic Director * **Location/Modality:** Versus headquarters * **Remote Work:** No **2. Purpose of the Position** The Student Experience Manager is the **operational arm of the Academic Director** in all matters related to student acquisition, experience, and retention. This role leads cross-functionally across Sales, Student Support, Tutorial Action, and Marketing, translating academic vision into sustainable and measurable commercial results. The mission is to **maximize student conversion, retention, and lifetime value** through commercial strategies, performance marketing, and high-quality support and tutoring protocols. This role is key to the consolidation and growth of the group in a competitive market. **3. Areas of Responsibility** * **Cross-functional leadership:** coordinates the Sales, Student Support, Tutorial Action, and Marketing departments, aligning commercial, pedagogical, and communication objectives. * **Acquisition and sales action:** designs and executes multichannel strategies to convert leads into students, leads campaign-by-campaign efforts, and drives proactive sales actions (re-enrollment of dropouts, referrals, etc.). * **Performance marketing:** ensures campaigns align with acquisition and retention goals, validating creatives, audience segmentation, and cost per lead. * **Student experience:** continuous improvement of the customer journey, definition of support and tutoring protocols, and strategies for retention, upselling, and renewal. * **Analytics and scalability:** monitoring KPIs, using CRM and automation tools, and proposing data-driven improvements. * **Team management:** leads and motivates a team of over 40 people, focusing on continuous training, performance, and a high-impact culture. **4. Job Requirements** * **Minimum academic qualification:** Bachelor’s degree in Marketing, Business Administration, Communications, or similar. * **Preferred qualifications:** Postgraduate degree in Sales Management, Digital Marketing, or Customer Experience. * **Previous experience:** * Minimum of **7 years** in managerial roles within sales, marketing, or customer experience areas. * Proven experience leading multidisciplinary teams and acquisition/retention projects. * Demonstrated track record in improving commercial and retention KPIs. * **Valued experience:** * **Premium customer service** (hospitality, luxury tourism, airlines) → user experience, personalization, and incident resolution. * **Private healthcare / clinics** → ongoing personalized interaction with “patient/customer,” appointment management, follow-up, and accompaniment. * **Corporate training / HR consulting** → designing and managing client-adapted training programs. * **Technical skills:** * Digital marketing, inbound marketing, multichannel campaign management, and AI tools. * CRM, marketing automation, and advanced data analytics. * Educational platforms (LMS) and online sales environments. Are you interested in an opportunity like this at a rapidly growing company? Employment type: Full-time, Permanent contract Salary: €32,000.00 - €33,000.00 per year Work Location: On-site position