Microsoft Dynamics Customer Service Workspace

Description

Job Summary: We are seeking an Experience Architect to lead the design and development of robust Microsoft Dynamics 365 and Copilot solutions, driving innovation in Customer Service. Key Highlights: 1. Lead the design and development of Dynamics 365 Customer Service solutions. 2. Orchestrate the integration of Copilot Service Workspace to enhance operational efficiency. 3. Ensure technical excellence using the Channel Integration Framework and APM SDK. ### **Are You the Experience Architect Who Will Take Dynamics 365 and Copilot to the Next Level?** **Location:** Spain (Remote) **Mission:** Drive Customer Service innovation through cutting-edge solutions. At **Initium Software**, we don’t seek someone who merely configures tools—we seek a technology strategist who understands that code is the engine of change. We move beyond the conventional to become partners delivering real impact. If you’re passionate about the forefront of technology, you’ll find an elite community here where your expertise within the Microsoft ecosystem won’t just be valued—it will be the pivotal element for scaling mission-critical systems. ### **Your Mission (Impact and Purpose)** As a core member of our technical team, your objectives will be: * + **Lead the design and development** of robust solutions built on Microsoft Dynamics 365 Customer Service Workspace. + **Orchestrate the integration** of Copilot Service Workspace to boost operational efficiency. + **Ensure technical excellence** through implementation of the Channel Integration Framework and advanced use of the APM SDK. + **Translate functional requirements** into elegant technical architectures that exceed client expectations. ### **Requirements** **What Is Essential for This Role:** * **3+ years of solid experience** in Microsoft Dynamics Customer Service environments. * Expert-level proficiency in **JavaScript** for custom development. * Proven hands-on experience configuring **Copilot Service Workspace** and the **Channel Integration Framework**. * Fluent handling of the **Microsoft APM SDK**. * **Languages:** Advanced English (C1) and native/bilingual Spanish. * Agile mindset (Scrum/Kanban) and mastery of Jira. **Bonus Points to Stand Out:** * Advanced experience with **TypeScript**. * Autonomy to manage complex projects end-to-end. ### **Benefits** **What We Offer (Your Growth Is Our Engine)** * **True Flexibility:** 100% remote work from Spain, with working hours from 9 a.m. to 6 p.m. to balance your personal life. * **Culture of Autonomy:** An environment that values your initiative and eliminates micromanagement. * **Constant Challenge:** Innovative projects using cutting-edge technologies where you’ll never stop learning. * **High-Performance Team:** Direct collaboration with multidisciplinary profiles that will inspire you to improve every day. * **Initium Commitment:** Competitive salary and an ecosystem invested in your professional growth—leaving a lasting impact. **Ready to Build the Future With Us?** At Initium, we don’t just develop software—we create the environment for your evolution. If you’re looking for a place where your curiosity drives progress and your impact is visible, we want to meet you. **[Apply now and let’s talk]**