Assistant Front Office Manager

Description

**Company Description** The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi\-functional basement events space and The Apartment (our unique meetings \& events concept). Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit\-style pizza at The Slice Shop or lighter Italian\-American inspired dishes, perfect for a long lunch or dinner that rolls into late\-night cocktails and natural wine. Tope is our rooftop taqueria with views over Barcelona, serving Mexican\-inspired flavours and punchy cocktails. Reporting to the **Front Office Manager**, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou. **Job Description** **What you’ll do…** * You will ensure all our guests feel they are treated as individuals and will want to return. * Leading and motivating a team of high\-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment. * Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines. * Ensure that all hotel standard operating procedures are trained and adhered to, also pro\-actively identifying opportunities to improve and enhance processes and procedures. * Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F\&B teams. * Be confident and knowledgeable in all health and safety procedures and support their consistent implementation. * Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures. * Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with suppliers and contractors. * Support the sales and events team with site inspections and maintain strong knowledge of hotel facilities. * Step in to lead shifts and manage the front office operation in the absence of the Front Office Manager. **Qualifications** **What we’re looking for…** * Individuals. You’re looking for a place where you can be you; no clones in suits here. * Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. * You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. * You’re not precious. We leave our egos at the door and help get things done. * You’re up for doing things differently and trying (almost) everything once. * If we got stuck in a lift together, we’d have a good time and share a few laughs. * You want to be part of a team that works hard, supports each other, and has fun along the way. * You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures. * You have experience of Micros Fidelio Opera or a similar property management system. * You have experience of monitoring and implementing health \& safety procedures. * You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required. * A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. **Additional Information** Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205\. 08018 Barcelona o a data@ennismore.com.