Quality Evaluation Technician for Vocational Training

Description

Job Summary: We are seeking a Quality Evaluation Technician with a passion for training quality and continuous improvement to ensure standards for training activities. Key Highlights: 1. Joining a stable position with technical autonomy 2. Responsibility for ensuring training quality 3. Collaboration in the continuous improvement of vocational training **Description:** ---------------- Servinform, a BPO services company, works for over 1,500 companies and public administrations, with more than 9,000 professionals forming the company. Currently, we are recruiting a Quality Evaluation Technician passionate about training quality, attention to detail, and continuous improvement — a person who views training as a vehicle for transformation, support, and assurance that every training activity meets the standards deserved by students, instructors, and the system itself, regarding training activities and programs managed by the Directorate General for Vocational Training for Employment of Castilla-La Mancha. **What will your day-to-day responsibilities and duties be?** * Preparation and management of documents for monitoring and evaluating quality at vocational training entities * Telephone follow-up of training activities (both face-to-face and non-face-to-face) * Handling and recording data in the FOCO application and other tools such as Excel, Access, etc. * Technical support for the competence accreditation procedure. * Technical evaluation of applications for vocational training activities within the labor domain. * Issuance of activity and results reports. * Support in all administrative tasks arising within the provincial team. **We offer:** * Immediate incorporation * Working hours from 07:30 to 15:00, Monday to Friday + one afternoon per week (2h 30m) * Consulting agreement and indefinite-term contract * Salary between €20,000 gross/year * Workplace located in Toledo, on-site. This is a stable position with an attractive schedule, technical autonomy, and responsibility for ensuring that training is not only delivered… but delivered well. *** No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Grupo Servinform, we consider equality and diversity fundamental elements for social progress, working daily toward achieving this goal. *** **Requirements:** --------------- * Intermediate or higher university degree. * At least two years’ experience in auditing/evaluating vocational training in the labor domain. * Teaching competence. Any one of the following requirements must be met: 1. Demonstrated teaching experience of at least 600 hours in the past 10 years in vocational training within the labor domain or the education system. 2. Training in didactic methodology or teaching, accredited through one of the following: Pedagogical Aptitude Certificate; Professional Specialization Diploma in Didactics; Pedagogical Qualification Certificate; University Master’s Degree qualifying for teaching in Compulsory Secondary Education and Baccalaureate, Vocational Training, and Official Language Schools; Occupational Trainer Professional Certificate; or Professional Certificate for Vocational Training for Employment teaching. * Demonstrable proficiency in Office 365 * Proactivity, teamwork ability, experience in administrative work