Summary: The Technical Support Analyst provides day-to-day IT support for end users, ensuring reliable, timely, and high-quality technical assistance for hardware, software, and enterprise applications. Highlights: 1. Provide L1/L2 technical support for end-user IT issues. 2. Utilize strong troubleshooting skills across various IT systems. 3. Collaborate with global IT teams and ensure compliance. Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! **Role Summary** The Technical Support Analyst provides day\-to\-day IT support for end users, ensuring reliable, timely, and high\-quality technical assistance. This role supports hardware, software, and enterprise applications, troubleshoots incidents, fulfills service requests, and escalates issues as needed to higher\-level support teams. The position requires strong technical troubleshooting skills, excellent customer service, and **professional\-level English communication** to support global users and collaborate with international IT teams. **Your role:** * Provide L1/L2 technical support for end\-user issues related to desktops, laptops, mobile devices, peripherals, and enterprise applications. * Diagnose and resolve incidents related to Windows OS, Microsoft 365, VPN, printers, and network connectivity. * Log, track, and manage incidents and service requests using the ITSM tool (e.g., **Freshservice** ). * Escalate complex issues to L2/L3 teams and follow up to ensure timely resolution. * Support onboarding, offboarding, and user access requests in accordance with IT policies. * Assist with hardware deployment, asset tracking, and device lifecycle activities. * Maintain accurate documentation, knowledge articles, and standard operating procedures. * Communicate clearly and professionally with end users, vendors, and global IT teams. * Support IT projects, migrations, and upgrades as required. * Ensure compliance with Flowserve security, compliance, and operational standards. **Your profile:** * Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). * 1–3 years of experience in an IT support, service desk, or technical support role. * Strong troubleshooting skills across Windows OS, Microsoft 365, and basic networking. * Experience using ITSM tools such as **Freshservice** , ServiceNow, or similar platforms. * **Fluent or near\-native English (spoken and written)** required to support global users and stakeholders. * Strong customer service mindset with excellent communication skills. * Ability to prioritize tasks and work effectively in a fast\-paced support environment. Preferred Skills * Experience supporting global or regional IT environments. * Familiarity with Active Directory, Azure AD, and basic identity management. * Exposure to VPNs, endpoint management tools, and remote support tools. * Knowledge of ITIL\-based support processes (Incident, Request, Problem Management). * Ability to document solutions and contribute to knowledge management. * Spanish fluency required; additional European languages a plus. Core Competencies * **Customer Focus** – Delivers professional, user\-centric technical support. * **Technical Problem Solving** – Quickly diagnoses and resolves technical issues. * **Communication** – Clearly communicates with both technical and non\-technical users in English. * **Collaboration** – Works effectively with global IT teams and vendors. * **Reliability \& Accountability** – Follows through on issues to resolution. We offer variety of benefits alongside with competitive salary. Flowserve is a world\-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000\+ employees in 50\+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000\+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. **Req ID** : R\-17462 **Job Family Group** : Information Technology **Job Family** : IT Technical / Help Desk Support EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co\-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.