Job Summary: We are looking for a COLLECTIONS MANAGER to join our credit control department, managing collections in a friendly manner and supporting customers. Key Highlights: 1. Help customers improve their financial situation 2. Friendly, firm, and non-aggressive collections management 3. Support and educate customers on payment patterns Deudafix is Spain’s leading provider of personal debt restructuring, and we are currently expanding to help as many people as possible improve their financial situation. Specifically, we are seeking a **COLLECTIONS MANAGER** to join our credit control department. We are our customers’ primary advocates in helping them restructure their debts and reorganize their lives; therefore, we manage our collections activities in a friendly and firm—but non-aggressive—manner. You will be responsible for collecting payments and reducing the debt of assigned customers, as well as supporting and educating customers on payment deadlines and payment patterns to reduce debt; investigating and resolving any issues our customers may face. Working in a fast-paced environment handling inbound and outbound calls, the selected candidate must demonstrate attention to detail, ability to work under pressure, and a genuine desire to support and help our customers. **Minimum Requirements:** \- Minimum 1 year of experience in collections or debt management. \- Excellent communication, problem-solving, and negotiation skills. \- High level of empathy and positivity. **What We Offer:** \- Permanent contract. \- Full-time schedule, Monday to Friday. \- Salary: €18,000 gross/year \+ bonus based on achieved targets. \- Excellent working environment. \- Free gym membership at the company gym. Job Type: Full-time, Permanent contract Salary: €18,000.00 per year Benefits: * Gym at the company Application Questions: * Are you available to work onsite in Alcobendas? * What is your earliest possible start date? * Do you have demonstrable experience in the responsibilities described? * Do you have experience in collections? * Do you agree with the offered salary range? * Are you interested in an afternoon work schedule? (Mon–Thu 11:30–20:00 h; Fri 11:00–17:00 h) Work Location: Onsite employment