Job Summary: CaixaBank is seeking a professional with expert-level expertise in mortgage products to develop and manage the mortgage asset offering and its associated processes. Key Highlights: 1. Be part of the most innovative bank in Western Europe 2. Personalized onboarding and mentoring program for your professional development 3. Access to an online platform with an extensive catalog of self-learning resources BARCELONA, B, ES, 08014 CaixaBank is a financial group operating under a socially responsible universal banking model with a long-term vision, grounded in quality, proximity, and specialization. It delivers tailored value propositions—products and services—for each customer segment, embracing innovation as a strategic challenge and a distinctive feature of its culture. Its leading position in retail banking in Spain and Portugal enables it to play a key role in contributing to sustainable economic growth. What projects do we develop? The Mortgage Product and Platforms Division’s primary mission is to develop and manage mortgage products targeted at individual customers—both originated through branches and via digital channels and platforms. This responsibility is carried out based on digital transformation, innovation, agility, and a constant focus on the customer. Within the unit’s responsibilities are the development, implementation, and monitoring of commercial and business processes, operational processes, product infrastructure, multichannel processes, regulatory compliance, and information-related processes. The position may be located either at CaixaBank’s Central Services buildings in Barcelona or Madrid, and initially fits profiles related to—and possessing knowledge and skills in—the management of asset products, particularly regarding their operational infrastructure, maintenance, or technological development. The objective is to fulfill the following functions and responsibilities: Functions and Responsibilities: * Monitoring and maintaining consistency across the entire mortgage asset offering and its contribution to the profit-and-loss account. * Mortgage governance: operational and commercial specification of regulatory, legal, or risk-related requirements to optimize commercial activity, coordinated with segment areas. * Ongoing review of the mortgage product and its operations to improve processes and workflows, as well as to design new multichannel products. * Technical and conceptual support in developing new products. * Development, implementation, and monitoring of multichannel initiatives (funnels, processes, operations, and tracking metrics). * All of the above with a permanent focus on the product’s multichannel capability, its digital transformation, and innovation. Minimum Requirements: * Expert or reference-level understanding of the mortgage asset product offering from an end-user perspective. * Experience with various internal tools and applications used for managing asset products (e.g., SIA, PRS, GTG, etc.). * Knowledge of operational processes linked to mortgage application, formalization, and signing. * Proficiency in standard office and corporate collaboration tools, as well as familiarity with Agile working methodologies. * Strong interpersonal and collaborative teamwork skills—both internally and cross-functionally across different internal departments, as well as with external vendors. * Analytical ability, organizational capacity, and results orientation. What do we offer? * The opportunity to join the most innovative bank in Western Europe, as recognized by Global Finance magazine’s The Innovators awards. * A personalized onboarding and mentoring program supporting your professional development. * An individualized training pathway with access to our online platform, offering an extensive catalog of self-learning resources to foster your continuous growth. * Comprehensive health insurance fully covered at no cost to you. In addition, you will be enrolled in the Pension Plan, to which CaixaBank will make contributions with your future in mind. * Flexible compensation applicable to transportation, training, languages, childcare, among others. * Flexibility measures (remote work, flexible start times). * Top Employer certification, recognizing us as one of the best companies to work for. Job Profile End-to-end support and/or management of Business Development projects (definition, methodology, design, execution management, outcomes, and measurement), directing, coordinating, and guiding assigned internal/external resources to ensure success in terms of timelines, quality, and stakeholder expectations. Understanding of Central Services’ structure and Territorial Directorates, as well as of the commercial processes and business infrastructures that constitute them. Competencies **HARD SKILLS** BUSINESS IMPACT ANALYSIS ORGANIZATIONAL COMMUNICATION CUSTOMER AND SECTOR KNOWLEDGE COMMERCIAL OPPORTUNITY IDENTIFICATION COMMERCIAL CONFLICT RESOLUTION BANKING AND/OR FINANCIAL PRODUCTS AND SERVICES COORDINATION WITH BUSINESS AREAS OPPORTUNITY IDENTIFICATION ADVANCED OFFICE SUITE (EXCEL AND PPT) ENVIRONMENTAL KNOWLEDGE DATA PREPARATION/MOVEMENT TOOLS COMMERCIAL STRATEGY**SOFT SKILLS** ALLIANCES – COLLABORATION AND CROSS-FUNCTIONALITY ALLIANCES – COMMUNICATION ALLIANCES – INFLUENCE ALLIANCES – CUSTOMER ORIENTATION HUMANISM – COMMUNICATION AND EMPATHY HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT EMPOWERMENT – RESULTS ORIENTATION DIVERSITY – PROMOTING DIVERSITY