Reception Assistant

Description

Job Summary: Reception Assistant for ABBA Hoteles Gijón, focusing on customer service, reservation management, billing, and interdepartmental coordination. Key Highlights: 1. Experience in a recognized hotel chain 2. Permanent fixed-discontinuous contract 3. Proactive attitude and eagerness to learn **Description:** ---------------- Are you passionate about customer service and eager to gain experience in the hospitality industry? At **ABBA Hoteles Gijón**, we are looking for a Reception Assistant. **Main Responsibilities**: * Face-to-face, telephone, and email customer service. * Management of check-in and check-out procedures. * Management and follow-up of individual reservations. * Control of charges, billing, and collections. * Management of the reception email account. * Coordination with other hotel departments. * Support in group and event management. * Review of availability and online sales channels (OTAs). **What We Offer:** * Immediate hiring. * Permanent fixed-discontinuous contract. * Rotating shifts. * Experience with a recognized hotel chain. **Requirements:** --------------- **What We Are Looking For:** * Students of Tourism, Hospitality, or related fields * Prior experience in a similar role is desirable * Proactive attitude and eagerness to learn * Intermediate-to-advanced level of English (knowledge of other languages is an advantage) * Strong communication skills and customer orientation