Lifecycle Security Analyst N2

Description

Summary: Join a follow-the-sun operations team, monitoring, troubleshooting, and restoring network services to protect critical infrastructure. Highlights: 1. Opportunity to protect critical infrastructure with world-class services 2. Continuous training on leading platforms like Fortinet, Palo Alto, and Cisco 3. Clear career path towards L3 engineering and architecture roles **Working Office hours** ------------------------ **Location:** Barcelona HQ \- Hybrid: 3 days office **Department:** Lifecycle Services – Managed Network Operations **About infraone** ------------------ infraone’s purpose is to **protect the critical infrastructure modern life depends on**—from factories that produce essential goods to utilities and water supply—by providing world\-class cybersecurity and network services to operational\-technology (OT) environments . Born from an engineering company in 2011, we have delivered **700\+ cybersecurity and IT/OT infrastructure projects** and maintain 24 × 7 support for leading manufacturers across Europe . Guided by the values of **Ownership, Customers First, Trust, Ambition, and Excellence** , we are building Europe’s leading OT\-cybersecurity services firm. **The Opportunity** ------------------- As a Level 2 NOC Technician you will be part of our follow\-the\-sun operations team. Your mission is to **monitor, troubleshoot, and restore network services** that keep our customers’ plants, labs, and critical infrastructure running securely and without interruption. **Key Responsibilities** ------------------------ * Continuous monitoring of LAN/WAN, Wi\-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools. Taking active ownership on managing the network services * Second\-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching) * Execute standard changes (e.g., user access, guest Wi\-Fi, basic policy updates) under run\-books and change\-control procedures * Capture, classify, and update tickets; escalate to L3 or field teams when required, ensuring accurate hand\-over between shifts * Perform daily service checks on critical systems and produce shift reports * Maintain asset inventories and technical documentation * Collaborate with Cyber\-SOC and Infrastructure teams during security or performance events * Being one of the main point of contact for client’s interactions * Coaching and mentoring L1 team members, providing technical guidance and oversight on complex incidents, troubleshooting methodologies, and escalation decisions. **Minimum Qualifications** -------------------------- * University Degree in Networks / Systems Administration (or equivalent hands\-on experience) * Working knowledge of TCP/IP, switching \& routing fundamentals, and basic network services (DNS, DHCP, VPN) * Familiarity with ticketing and monitoring platforms * English B2 (written \& spoken); Spanish a plus **Nice\-to\-Have** ------------------ * Vendor certifications (e.g., CCNA, Fortinet NSE 4, Palo Alto ACE) * Scripting or automation exposure (Python, Ansible) * Experience in industrial / OT networks **What Makes You Successful Here** ---------------------------------- We look for clear, assertive communicators who put the customer first, keep a cool head under pressure, pay close attention to detail, and enjoy working shoulder\-to\-shoulder with multidisciplinary teams . **Benefits \& Development** --------------------------- * **Permanent contract** with competitive salary * **Flexible compensation package** (meal vouchers, childcare, ticket transportation) * **Continuous training** on leading platforms such as Fortinet, Palo Alto, and Cisco * Career path toward L3 engineering, OT\-Cyber SOC, and architecture roles within Infraone’s Lifecycle Services **Our Values** **Ownership:** We take responsibility and make things happen. **Customer First:** We obsess over client value and outcomes. **Team Play:** We win together. **Ambition:** We set bold goals and push boundaries. **Excellence:** We aim to be the best at what we do.