Papaya Global is a rapidly growing, award\-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll \& payments industry. With over $400M raised from multiple tier\-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We're looking for a **Global Payroll \& EOR Onboarding Implementation Manager** to join our Operations teams! **Key Responsibilities** * ****Lead end\-to\-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions. * Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience. * Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements. * Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope. * Guide clients through platform configuration, data migration, testing, payroll validation, go\-live readiness, and post\-launch stabilization. * Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover. * Support integrations between payroll, HRIS, ERP, and other third\-party systems. * Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed. * Leverage AI\-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes. * Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices. Requirements: * Bachelor's degree or equivalent professional experience. * 4\+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client\-facing roles. * 3\+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments. * Proven experience managing complex implementation projects from discovery through go\-live. * Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions. * Experience working with HRIS, payroll, ERP, or workforce management platforms. * Excellent project management, stakeholder management, and communication skills. * Strong analytical and problem\-solving capabilities. * Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency. * Comfortable working cross\-functionally in a fast\-paced, global environment. Nice to have: **Nice to Have** * Experience with Salesforce or Salesforce\-based applications. * Experience with integrations, APIs, and enterprise software ecosystems. * Experience supporting multinational organizations and global workforce solutions. * Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot. **What Success Looks Like** * Delivering high\-quality implementations on time and within scope. * Ensuring payroll, HR, and EOR processes are configured accurately and compliantly. * Building trusted relationships with clients and internal stakeholders. * Driving operational excellence through scalable processes, automation, and AI\-enabled workflows. * Achieving high levels of client satisfaction and successful transitions into ongoing service delivery.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
