Home Care Service Coordination

Description

Job Mission The Roure Foundation is a private, non-profit foundation that supports individuals facing precarious life situations, enabling them to achieve the highest possible level of autonomy and pursue their personal life projects. For this reason, we seek a socially sensitive individual eager to contribute meaningfully to a project with real impact on people's lives. The position offered plays a key role in coordinating and ensuring the daily operation of the Home Support Service (SAD) project, guaranteeing the organization of its various management areas. This project promotes autonomy, well-being, and quality of life for service users by facilitating their continued residence at home and within their community through personalized, close, and needs-adapted support. Within this context, we are actively seeking a university graduate in the social field, with experience working with older adults and a strong motivation to contribute actively to the project’s objectives—ensuring efficient management and delivery of high-quality services. Main Responsibilities * As the project’s designated contact person, day-to-day work combines social action, project coordination, and administrative tasks. Key responsibilities include: * Conducting social assessments and diagnoses for SAD service users, identifying needs and developing individualized intervention plans. * Knowledge of the Dependency Law to support service users through various procedures (e.g., home visits, bureaucratic formalities, referrals, coordination and network collaboration with other social entities, among others). * Developing and managing the scheduling of the auxiliary staff team. * Assigning services based on service users’ needs, contracted hours, and travel time between assignments. * Responding to telephone calls and emails related to the project. * Coordinating and resolving incidents, staff substitutions, vacations, leave requests, and absences. * Monitoring service quality and user satisfaction. * Acting as the primary point of contact between families, service users, and the auxiliary staff team. * Supervising compliance with home care service protocols. * Managing and preparing documentation, service logs, and follow-up reports. * Developing service indicators and participating in ongoing service evaluation and improvement. * Handling monthly billing and settlement of delivered services. We are looking for someone who… * Is organized, methodical, and rigorous, with strong planning and time-management skills. * Pays attention to detail and prioritizes quality in management. * Possesses effective communication skills, empathy, and active listening abilities. * Has analytical capacity to address diverse everyday situations. * Is solution-oriented, proactive, and capable of collaborative teamwork. * Demonstrates responsibility, autonomy, and commitment to assigned tasks. * Is motivated to contribute to a socially impactful organization. Essential Requirements * University degree in social sciences (e.g., social work, social education, psychology, or equivalent). * Minimum 3 years of professional experience in social intervention and/or management of social projects. * Experience working on projects serving older adults. * Proficiency in both Catalan and Spanish, spoken and written. * Strong organizational skills, autonomy, and ability to work collaboratively. * Communication skills, empathy, and mediation abilities. * Computer literacy: proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook). We Offer * Full-time, on-site employment from Monday to Friday, 9:00 AM to 5:00 PM. * Permanent contract. * Immediate start. * Remuneration according to collective agreement and relevant experience. Work Location: On-site employment