***“The world is yours with Meliá”*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **MISSION:** Responsible for all administrative and operational tasks within the department. Ensures that guest rooms and public areas meet hotel and brand standards, and guarantees that cleaning procedures are properly implemented. **RESPONSIBILITIES:** . Perform qualified and responsible management, control, and follow-up of all tasks assigned by the management team. . Be responsible for service quality through customer satisfaction portal metrics and mystery guest evaluations. . Ensure proper use of IT tools and applications provided to the hotel. . Guarantee daily cleaning and maintenance operations for guest rooms and common areas. . Establish work schedules and shifts based on assigned workloads, occupancy levels, and hotel needs. . Be accountable for results and correct execution of cleaning, standardization, and room equipment processes. . Participate in ongoing risk assessments. . Assume responsibilities assigned in the Occupational Health and Safety Management System Manual. **EDUCATION AND TRAINING:** University degree or higher education in hospitality or tourism. Professional certifications in housekeeping management will be valued. **LANGUAGES:** Local language and Advanced English. Knowledge of a third language is an advantage. **SPECIFIC KNOWLEDGE:** * Knowledge of hotel operations. * Advanced team management skills. * In-depth knowledge of cleaning procedures and hygiene standards. * Service vocation and customer orientation. **EXPERIENCE:** 2 years in a similar position within the hotel industry. **At Meliá, we are all VIP** *At Meliá Hotels International, we are committed to* ***equal opportunities between women and men*** *in the workplace, supported by management commitment and principles outlined in our Human Resources policies. Likewise, we promote throughout our workforce a corporate culture dedicated to effective equality and raise awareness about the need for collective and global action.* *We strengthen our commitment to* ***equality and diversity****, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees is essential to our success as a global company****.* *Furthermore, we support sustainable growth in our sector through a highly socially responsible team. In this sense, our motto is “****Towards a sustainable future, from a responsible present****” Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**