DESCRIPTION Would you like to join a 24x7 IT service where each resolved incident directly impacts the experience of hundreds of users? At **Nunsys Group**, we are looking to hire a **Helpdesk Technician** to join our technology support team, delivering continuous service in critical enterprise environments. If you are passionate about resolving incidents, supporting end users, and wish to further develop your career within a dynamic and collaborative technology environment, this could be your opportunity. ### **WHO ARE WE?** We are **Nunsys Group**, one of Spain’s leading technology groups, with over 40 years of experience driving digital transformation for enterprises and public institutions. We have over 3,000 professionals, more than 30 offices, and extensive technological capabilities enabling us to undertake infrastructure, cloud, cybersecurity, development, data and artificial intelligence, managed services, and many other projects. ### **THE PROJECT** You will join our **24x7 Helpdesk team**, participating in a second-level technical support service where you will play a key role in resolving complex incidents escalated from initial support tiers. You will work in a highly service-oriented environment using widely adopted market technologies, collaborating with various teams to ensure operational continuity for end users. ### **WHAT WILL YOU DO IN THIS POSITION?** Your main responsibilities will include: * Resolving hardware, software, and corporate application incidents escalated from N0 and N1 levels. * Providing technical support to users via ticketing tools and remote communication. * Managing the full incident lifecycle: registration, analysis, tracking, resolution, and escalation. * Providing support for Microsoft environments and Windows operating systems. * Performing tasks related to Active Directory administration and basic user management. * Conducting installations, configurations, and maintenance of desktop computers and peripherals. * Executing system imaging, equipment restoration, and backup management tasks. * Resolving issues related to antivirus software, printers, and mobile devices. * Preparing technical documentation and support procedures. ### **WHAT ARE WE LOOKING FOR?** We seek a candidate with: * A Higher Vocational Training Degree in Information Technology and Communications or equivalent qualification. * At least 2 years of experience in Helpdesk services or IT support and maintenance. * Solid knowledge of Microsoft 365 and Windows environments. * Experience with ticketing and remote control tools. * Knowledge of Active Directory. * Strong communication skills and user-centric orientation. * Organizational ability, teamwork skills, and autonomy in problem solving. * English proficiency at B2 level. ### **ADDITIONAL ASSETS (PREFERRED)** * Basic network administration knowledge. * Experience in high-volume incident environments. * Ability to operate effectively in multitasking and operationally demanding environments. ### **WHAT CAN YOU EXPECT AT NUNSYS GROUP?** * Permanent contract. * Participation in a strategic and well-established technology service. * Hybrid work model: * Morning shift on-site at our PlaZa offices. * Afternoon and night shifts remotely. * Remote work on holidays and weekends overlapping with morning shifts. * Career development plan and professional growth opportunities. * Continuous training and access to certifications. * Well-being, health, and social benefits programs. * Health insurance and flexible compensation. * Collaborative environment with highly skilled technical professionals. ARE YOU INTERESTED? If you are seeking a stable project with growth potential and the chance to build your IT support expertise within one of the country’s most prominent technology groups, we would love to meet you. **Apply now and discover how you can continue advancing your professional career with Nunsys Group.**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
