Job Summary: This role involves customer and advisor support, resolution of queries regarding labor management software, and interpretation of regulations for the implementation of collective bargaining agreements. Key Highlights: 1. Customer service and resolution of queries regarding labor management. 2. Documentation of incidents and errors to improve software programs. 3. Professional training and development in an international environment. Cegid is the European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** empower its 750,000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do what we do for our customers. Thanks to this, we can affirm that we work every day to shape their future, ours, and that of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. The offices are located in **Santander.** **What are your main objectives as a Labor Support Technical Agent?** You will be responsible for customer support services in the labor domain. As a Technical Support Agent, you must: * **Customer service**: This function involves communicating effectively with users to understand and resolve their issues or questions related to labor management software. * **Resolution of advisor queries**: You are expected to assist labor advisors with specific inquiries, providing accurate information and guidance in the labor domain. * **Incident and error reporting**: It is essential to document and report issues to improve labor management software. This requires an observant and analytical individual. * Interpretation and implementation of collective bargaining agreements: Labor regulations must be understood to correctly implement collective agreements within the management software. * **Payroll preparation support**: Assistance in creating payrolls using the company’s software, requiring knowledge of labor legislation. * **Labor procedure management**: Facilitate and guide users in employing the tool for managing various labor processes. * **University degree** in Labor Relations or a related field is essential to understand the technical and legal aspects of the position and/or vocational training in Administration and Finance. * **Payroll preparation**: Experience in payroll preparation is crucial, as it constitutes one of the primary responsibilities. * **Experience in advisory firms**: Prior experience working in labor advisory firms or similar roles provides the necessary practical expertise. * **Customer service**: Previous experience in customer service is fundamental, as interaction with users is a constant part of the job. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a strength we value, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: gender **equality**, inclusion of people with disabilities, and representation of **all diversities**. Our Benefits > Job stability > Attractive **salary plan** > Smart Work modality: **Flexibility** in working hours and option to work remotely > Support for balancing personal and professional life > Opportunity for growth within a multinational company offering an excellent **work environment** > Career path and **training** tailored to your profile and professional development > Summer reduced working hours > Diverse workplace environment: We champion diversity, **equality, and inclusion** > **Referral** Program > **Internal mobility** > Other social benefits