**Capgemini** ------------- **Choosing Capgemini means choosing the opportunity to shape your career however you wish. You'll receive support and inspiration from a collaborative community of colleagues around the world, and you'll be able to reinvent what's possible. Join our team and help the world’s leading organizations unlock the value of technology and build a more sustainable and inclusive future.** **Would you like to join our team and participate in an industrial consumer durables sector project within a multidisciplinary team at an international IT consultancy, aiming to implement advanced solutions on the Dynamics 365 CRM platform focused on customer relationship management, optimization of business processes, and improvement of customer service?** **What do we need from you?** --------------------------- **We are looking for a hybrid professional with solid experience in Microsoft Dynamics 365, especially in the Field Service and/or Contact Center modules. The ideal candidate should combine functional skills (process analysis, solution design) with technical capabilities (platform development and customization).** **Technical Requirements** **Experience in development on Dynamics 365 CE** **:** * **Plugins in C\# (.NET Framework)** * **Custom Workflows and Actions** * **JavaScript for form customization** * **Web resources (HTML, CSS, JS) integrated into Dynamics** * **Integrations via Web Services (REST/SOAP), Azure Functions, Logic Apps** * **Development of solutions using Power Platform (Power Automate, Power Apps, Dataverse)** **Knowledge in Field Service configuration** **:** * **Management of work orders, resources, scheduling, and routes** * **Use of maps, geolocation, and route optimization** * **Configuration of IoT and predictive maintenance (desirable)** **Experience in Dynamics 365 Contact Center** **:** * **Configuration of omnichannel channels (voice, chat, email)** * **Integration with telephony platforms** * **Customization of Customer Service Workspace and Unified Routing** **Proficiency with development tools** **:** * **Visual Studio, VS Code** * **XrmToolBox, Plugin Registration Tool** * **DevOps for solution management and deployments (CI/CD)** **Functional Requirements** * **Ability to conduct** **requirements gathering** **with clients and key users** * **Design of** **functional solutions** **aligned with business processes** * **Preparation of** **functional and technical documentation** * **Configuration of entities, forms, views, business rules, and processes** * **Experience in** **implementation, migration, or continuous improvement projects** * **Knowledge of** **agile methodologies** **(Scrum)** **Skills and Competencies** * **Excellent communication and presentation skills** * **Ability to work in multidisciplinary teams (consultants, developers, users)** * **Proactivity and results orientation** * **Technical English level (reading and documentation); conversational fluency will be valued** **Education and Certifications (desirable)** * **Official Microsoft certifications:** + **PL\-200 / PL\-400 / MB\-910 / MB\-920 / MB\-240** * **Training in .NET and Power Platform development** * **University degree in Computer Engineering, Systems, Telecommunications, or technical vocational training.** **Why Capgemini?** ----------------------- **We will consider all applications. We offer a wide range of training opportunities, including in-person and online certification programs. Even if you don't meet 100% of the required qualifications, we'd love to hear from you!** **Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethical Code that guarantee professional development and equal opportunities in recruitment within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.** **What will you like about working here?** **We offer a comprehensive catalog of Development and Work-Life Balance measures, such as:** * **Wellbeing HUB \- Includes policies and actions for physical health (Wellhub) and mental well-being.** * **FlexAbroad: possibility to work remotely from another country for up to 45 days.** * **Flexible Compensation Plan (health insurance, transportation, training, meal card or food subsidy, childcare…)** * **Continuous learning: enjoy Mylearning, Capgemini University, our Digital Campuses, and professional communities. Access platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German…) and many others!** * **Life and Accident Insurance** **Why Capgemini?** **Capgemini is a global leader in transforming clients’ businesses by harnessing the full power of technology. We are guided by the purpose of creating an inclusive and sustainable future through technology and the energy of those who develop it. We are a responsible and diverse company, a global leader in IT and Engineering services with over 360,000 professionals in more than 50 countries. With a strong 55-year heritage and extensive industry expertise, clients trust Capgemini to address their entire business needs—from strategy and design to operations—driven by the fast-evolving world of cloud, data, AI, connectivity, software, digital platforms, and engineering. The Group reported global revenues of €22 billion in 2022.** **Rewrite your future. Join the team!** **\#LI\-MR1** **www.capgemini.com/es\-es**