**Choosing Capgemini means choosing the opportunity to shape your career exactly as you wish. You will receive support and inspiration from a collaborative community of colleagues around the world, and you'll be able to reinvent what's possible. Join our team and help the world's leading organizations discover the value of technology and build a more sustainable and inclusive future.** **Would you like to join our team and participate in an industrial consumer goods project within an international IT consulting firm? You'll work in a multidisciplinary team implementing advanced solutions on the Dynamics 365 CRM platform focused on customer relationship management, optimization of business processes, and improvement of customer service.** **We are looking for a hybrid professional with solid experience in Microsoft Dynamics 365, especially in Field Service and/or Contact Center modules. The ideal candidate should combine functional skills (process analysis, solution design) with technical capabilities (platform development and customization).** **Technical Requirements** **Experience developing on Dynamics 365 CE** **:** * **Plugins in C\# (.NET Framework)** * **Custom Workflows and Actions** * **JavaScript for form customization** * **Web resources (HTML, CSS, JS) integrated into Dynamics** * **Integrations via Web Services (REST/SOAP), Azure Functions, Logic Apps** * **Development of solutions using Power Platform (Power Automate, Power Apps, Dataverse)** **Knowledge in Field Service configuration** **:** * **Management of work orders, resources, scheduling, and routing** * **Use of maps, geolocation, and route optimization** * **IoT configuration and predictive maintenance (desirable)** **Experience in Dynamics 365 Contact Center** **:** * **Configuration of omnichannel channels (voice, chat, email)** * **Integration with telephony platforms** * **Customization of Customer Service Workspace and Unified Routing** **Proficiency in development tools** **:** * **Visual Studio, VS Code** * **XrmToolBox, Plugin Registration Tool** * **DevOps for solution management and deployments (CI/CD)** **Functional Requirements** * **Ability to conduct** **requirements gathering** **with clients and key users** * **Design of** **functional solutions** **aligned with business processes** * **Preparation of** **functional and technical documentation** * **Configuration of entities, forms, views, business rules, and processes** * **Experience in** **implementation, migration, or continuous improvement projects** * **Knowledge of** **agile methodologies** **(Scrum)** **Skills and Competencies** * **Excellent communication and presentation skills** * **Ability to work in multidisciplinary teams (consultants, developers, users)** * **Proactivity and results orientation** * **Technical English proficiency (reading and documentation); conversational fluency is a plus** **Education and Certifications (desirable)** * **Official Microsoft certifications:** + **PL\-200 / PL\-400 / MB\-910 / MB\-920 / MB\-240** * **Training in .NET and Power Platform development** * **University degree in Computer Engineering, Systems, Telecommunications, or technical vocational training.** **We will consider all applications. We offer extensive training opportunities, both in-person and online, including certification programs. Even if you don't meet 100% of the desired qualifications, we'd love to hear from you!** **Our commitment to inclusion and equal opportunities includes an Equality Plan and an Ethics Code that ensure professional development and equal opportunities in hiring, within a discrimination-free environment regardless of ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.** **What you'll love about working here?** **We offer a comprehensive catalog of Development and Work-Life Balance measures, such as:** * **Wellbeing HUB \- Includes policies and initiatives supporting physical (Wellhub) and mental health.** * **FlexAbroad: possibility to work remotely from another country for up to 45 days.** * **Flexible Compensation Plan (health insurance, transportation, training, meal card or food subsidy, childcare support, etc.)** * **Continuous learning: enjoy Mylearning, Capgemini University, our Digital Campuses, and Professional Communities. Access platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German…), and many others!** * **Life and Accident Insurance** **Why Capgemini?** **Capgemini is a global leader in transforming clients' businesses by leveraging the full power of technology. Guided by the purpose of creating an inclusive and sustainable future through technology and the energy of those who build it, we are a responsible and diverse company, a global leader in IT and Engineering services with over 360,000 professionals across more than 50 countries. With a strong 55-year heritage and deep industry expertise, clients trust Capgemini to address their entire business needs—from strategy and design to operations—powered by the fast-evolving world of cloud, data, AI, connectivity, software, digital platforms, and engineering. The Group reported global revenues of €22 billion in 2022.** **Rewrite your future. Join the team!** **\#LI\-MR1** **www.capgemini.com/es\-es**