Indeed
Telephone Agent in Madrid (Interim Position)
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Join a leading company in the insurance sector
At Reale Seguros, people are our greatest asset
What is it like to work at Reale?
At Reale Seguros, we offer the experience and learning opportunities that only a large, well-established company can provide.
The workplace will preferably be our office in MADRID. We offer a temporary contract with full-time or intensive working hours, depending on the time of year.
Reale Seguros holds some of the most highly regarded workplace certifications: Great Place to Work, Family-Responsible Company, Gender Equality in the Workplace, and Rational Working Hours Seal.
Who are we looking for?
We seek professionals who preferably have experience in contact centers and university education—though this is not mandatory.
The selected candidate must demonstrate strong customer orientation, teamwork skills, and organizational ability.
Bilingual proficiency or advanced English language skills will be valued.
What will your responsibilities be?
The Contact Center Agent for Auto Claims Opening carries out activities related to insured customer service, advising and opening auto insurance claims.
Some of the more specific duties of the Telephone Agent for Auto Claims Opening in Madrid:
A Telephone Agent’s day-to-day work involves customer service for opening auto insurance claims, as well as providing information regarding claim management and status.
They will also liaise with the Claims Processing team by transferring documentation to initiate and finalize claim files.
Request documentation from professionals (e.g., appraisers, traffic experts, etc.) to ensure successful claim opening.
Work with CICOS/SDM agreements.
Additionally, the Telephone Agent for Auto Claims Opening will facilitate information to workshops and suppliers and coordinate repairs for insured customers’ claims.
What will the selection process be like?
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#### **Register**
Complete the registration form—it will take less than a minute.
#### **Online Assessment**
Complete the tests designed to help us understand your profile and strengths.
#### **Meet the Team**
Participate in our personal interview to explore your interests and motivations in greater depth.
#### **Welcome to Reale!**
Join our outstanding commercial network

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain
Negotiable Salary