Help Desk Assistant

Description

Do you enjoy helping people, solving problems, and ensuring technology works efficiently and smoothly? If you are curious, service-oriented, and motivated by finding solutions, this position could be ideal for you. **Why this position?** Your role is essential to ensure that all staff and customers of Grup Blasi can use technology comfortably and without interruption. You will be the first point of contact for questions or incidents, directly contributing to improving the digital experience and daily operational efficiency. **Key responsibilities:** * Provide technical assistance to clients and end users, both remotely and on-site. * Systematically register and manage support requests via the ticketing system, ensuring proper tracking and communication until resolution. * Perform basic software and hardware installation, configuration, and maintenance tasks, supported by senior technical staff. * Act as a liaison between end users and the technical team, facilitating appropriate escalation of complex incidents. * Provide support for using corporate digital tools and applications. * Collaborate in continuous improvement of technical services. * Carry out any other duties as required by departmental needs. **What we offer:** * Contract type: Permanent intermittent contract, from March to November. * Working hours: Full-time. * Schedule distribution: Monday to Sunday, with two consecutive rotating rest days. * Shift schedule: Intensive, with rotating morning and afternoon shifts. * Salary: €1,543.89 gross per month (14 payments), equivalent to €1,801.20 including pro-rated extra payments, plus additional allowance. * Benefits package: Private healthcare mutual (comprehensive, with no waiting period after one year at Grup Blasi), flexible remuneration, daily buffet at a reduced price, open-house days—and much more! * Opportunities for professional training and career growth. **Let the adventure begin!** *“We highly value diversity and foster an inclusive and respectful environment.”* **To qualify for this position, you must meet the following requirements:** * Education: Vocational Training Certificate (CFGM) in Microcomputer Systems and Networks, or equivalent, or equivalent experience. * Valid driver’s license. * Prior experience in technical support (valued but not mandatory).