Operations and Services Manager

Description

DESCRIPTION At **Temporal Quality**, we are seeking an **Operations and Services Manager** to join a maritime and logistics company located in **ALGECIRAS**. **What will be your mission?** ------------------------- You will serve as the primary liaison between clients, suppliers, and the operational team, ensuring that each requested service is managed efficiently and meets established quality standards. You will receive training on our systems, clients, suppliers, and internal operations, with the objective of progressively assuming greater responsibilities and evolving toward full management of the local team. **Main responsibilities** ------------------------- * Manage service requests received from clients via email and other communication channels. * Coordinate service execution using internal resources and external suppliers. * Monitor operations and resolve incidents promptly and effectively. * Maintain smooth communication with clients, suppliers, and internal teams. * Optimize resource planning to ensure service quality. * Participate in coordination and follow-up meetings. * Propose improvements to operational processes and procedures. ### **Professional development** Following the training period (approximately 3 to 6 months), the selected candidate may progressively assume leadership responsibilities, including: * Managing a team of 8 to 10 people. * Scheduling shifts, vacations, working hours, and attendance. * Coordinating with headquarters regarding incidents or operational deviations. * Representing the company locally before clients and suppliers. * Supervising proper service delivery. **What do we offer?** ------------------- * Permanent employment with an established company in the maritime sector. * Professional training and development plan. * Real opportunities for advancement into a leadership position. * Starting salary of **€1.850 gross/month** (12 payments per year). * Expected salary progression up to **€2.500 gross/month or higher**, based on performance. * Autonomy and assumed responsibilities. * Monthly working schedule of 160 hours organized via shift system (morning and afternoon shifts), including weekend on-call duties once or twice per month. REQUIREMENTS * Prior experience in service coordination, logistics, operations, or similar roles. * Experience in the maritime, naval, or port sector is highly valued. * Minimum English proficiency level B2 (mandatory). * Excellent oral and written communication skills in both Spanish and English. * Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint). * Strong organizational, planning, and priority-management skills. * Proactive, solution-oriented, and client-focused profile. * Ability to work autonomously and make decisions. * Valid driver's license. * Availability to perform on-call duties and work on a shift system.