Front Desk Manager

Description

Job Summary: We are seeking a passionate Front Desk Manager with strong customer service and team management skills to oversee operations and enhance guest loyalty at Hotel Marina Playa. Key Responsibilities: 1. Manages and supervises resources and personnel of the front desk department. 2. Ensures exceptional customer service and resolves incidents. 3. Motivates and trains the team, promoting a collaborative environment. **Description:** ---------------- Join the Hotel Marina Playa team as Front Desk Manager! We are looking for a professional passionate about customer service and team management. Key duties and responsibilities include: Organizing and supervising departmental resources and personnel, ensuring cost-effective processes to meet company objectives. Supervising daily front desk operations, ensuring exceptional customer service.* ️ Handling complaints and claims, guaranteeing satisfactory resolutions for our guests. Managing reservations to optimize occupancy rates and customer expectations. * ️ Building strong customer relationships and working toward guest loyalty. Reporting any issues to management for effective resolution. Forecasting staffing needs and scheduling shifts. Acting in emergency situations according to established protocols. Overseeing check-in and check-out procedures, as well as customer service. Ensuring high-quality customer service and resolving incidents. Supervising billing and cash closing procedures. Motivating and training the front desk team, promoting a collaborative and professional environment. **Requirements:** --------------- Minimum Requirements: Minimum 3 years’ experience in a similar position at a 4-star hotel. Experience in team management. Advanced English proficiency (additional languages are an asset). Proficiency in hotel property management systems (PMS). Strong organizational skills, leadership ability, and customer orientation.