Customer Service Operator

Description

Job Summary: We are seeking Catalan-speaking bilingual staff for customer service in the elevator industry, resolving inquiries and incidents efficiently and empathetically. Key Highlights: 1. Growth opportunity in an essential sector with constant demand 2. Stable project with prospects to consolidate experience 3. Direct impact on customer satisfaction from day one We require customer service staff for the elevator industry in Villaverde, with mandatory Catalan bilingual proficiency for telephone communication. The primary responsibility is to resolve inquiries and incidents and record information in internal systems. This role is essential to maintaining efficient service for thousands of users who rely on daily elevator operations. Effective and empathetic service is highly valued, building trust in a sector demanding speed and precision. Initial training enables rapid adaptation to a Contact Center environment. A growth opportunity is offered within an essential sector with constant demand. Rotating morning and afternoon shifts foster adaptability. The role delivers direct impact from day one, contributing to customer satisfaction. Strong communication skills and problem-solving orientation are required. Proficiency in office software and data entry is fundamental. Availability to cover scheduled shifts is critical. This position offers a stable project with prospects to consolidate customer service experience. Higher Vocational Training (FP2/CFGS) in Administration or equivalent. Office software knowledge. Bilingual Catalan proficiency (mandatory). Previous experience in customer service or call center roles. Excellent communication skills. Customer orientation and problem-solving ability. Shift availability.