Job Summary: We are seeking a Monitoring Service Manager to lead and consolidate a comprehensive monitoring and observability service based on Dynatrace and other APM tools. Key Highlights: 1. Technical monitoring team leadership. 2. Monitoring architecture design and evolution. 3. Collaboration within a "Great Place to Work" team. Company Description Why work at Sopra Steria? Because working at Sopra Steria also means feeling **Sopra Steria**. We are a recognized European leader in consulting, digital services, and software development, with nearly 56,000 employees across almost 30 countries—and over 4,000 in Spain. We focus on people—on their training and professional development—which drives our constant growth and improvement. We are passionate about digital transformation, and like you, we seek the best adventure. We want your everyday experience to become your greatest source of inspiration—to learn, contribute, have fun, grow, and above all, enjoy it to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! Job Description We are currently looking for a **Monitoring Service Manager**. You will collaborate on a project to lead and consolidate a comprehensive monitoring and observability service built on Dynatrace, Kibana, and other APM tools. This includes designing and evolving the monitoring architecture, deploying and maintaining agents, dashboards, and alerting systems, as well as performing advanced performance analysis and incident resolution. You will join a team responsible for continuous support, service optimization, and continuous improvement. Day-to-day responsibilities include... * Monitoring Team Leadership * Coordinating the technical team, assigning tasks, and ensuring service quality. * Acting as the technical and operational escalation point. * Maintaining continuous presence in meetings and service follow-ups to prevent organizational gaps identified in other teams. * Monitoring Architecture Design and Evolution * Defining and maintaining the full observability architecture: agents, pipelines, dashboards, alerts, and ITSM integrations. * Modeling management zones, tagging, logical groups, dashboards, and alert configuration. * Supervising deployments of the "Essential" and Premium Dynatrace models. * Platform Deployment and Maintenance * Installing and configuring Dynatrace agents, validating in PRE and PRO environments, reviewing consumption and behavior. * Defining, maintaining, and optimizing the alerting and notification system. * Monitoring dashboards (Dynatrace, Kibana, Grafana) and KPIs. * Advanced Operations and Support * Problem analysis, log review, tracing, and performance analysis. * Tracking critical incidents and recurring issues. * Technical validation of deployments and support for development teams / application owners. * Service Management * Continuous liaison with project managers, clients, and stakeholders. * Preparing technical reports—monthly or ad-hoc. * Proposing optimizations, license cost reductions, and continuous improvement initiatives. Requirements What do we need? * Proven experience with Dynatrace (deployment, configuration, and advanced usage). * Minimum 2–3 years’ experience in system administration (Linux and/or Windows). * Solid knowledge of APM monitoring and observability. * Performance issue diagnosis and resolution. * Experience with microservices and containerized environments (Docker, Kubernetes / OpenShift). * Basic networking knowledge (HTTP, TCP/IP, DNS). * Familiarity with scripting (Python or Bash). * Ability to communicate effectively with both technical and business stakeholders. * Prior experience leading or mentoring technical teams. * Experience designing monitoring architectures (metrics, logs, traces, dashboards). * Familiarity with ITIL/SRE and incident management in ITSM platforms (ServiceNow, JIRA). Additionally, the following would be considered advantageous: * Official certifications (Dynatrace or other APM tools). * ITIL/PMP certifications. * Experience in CI/CD automation and integration. * Public cloud experience (AWS, Azure, GCP). * Advanced observability knowledge (Grafana, ELK/Kibana, Prometheus, OpenTelemetry). Additional Information **What do we offer? What’s in it for you?** * Hybrid work model * Permanent contract and full-time schedule * 23 vacation days * Continuous training: technical, transversal, and language skills. We provide access to certifications, trainings from major technology partners, online learning platforms—and much more! * Life and accident insurance * Option to enroll in our flexible compensation plan (health insurance, childcare vouchers, transportation, meal vouchers, and training) * Access to Privilege Club, offering attractive discounts with leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun come together! * Camaraderie and a positive atmosphere—we believe strongly in the power of unity. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a personalized career plan. You’ll receive training, we’ll set goals, and conduct regular reviews to ensure we achieve them together. We listen to your priorities and fight for them. Your voice matters here! Join us and be part of something greater! ***The world is how we shape it*** We commit to respecting diversity by creating an inclusive workplace and implementing policies that foster inclusion and promote social and cultural respect—regardless of gender, age, ability, sexual orientation, or religion—with equal opportunities.