**Company Description** Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good. Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers — Salesforce, ServiceNow, Microsoft and SAP — and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers. **Job Description** Professional Experience A professional with over 6 years of experience, most of which has been in IT systems and services management, focused on service management using ServiceNow platforms within international environments at large multinational systems integrators. Brings deep expertise in delivering services through ITIL best practices, ServiceNow’s Now Create methodology, and innovative agile and SIAM management methodologies for integrated multisourcing environments. Certified as CSA and CIS in ServiceNow. Below are the key activities performed across multiple clients: * Maintenance Management: Analysis of improvements, evaluation, tracking, and coordination of ServiceNow maintenance and enhancement activities with all stakeholders involved in ServiceNow-based service management processes. Evaluation of deliverables and quality of service provided by third parties. * Change Management and Production Deployments: Management of changes, validation of technical and functional deliverables, monitoring of the ServiceNow platform and IT service management tools in coordination with various vendors and service and process managers. * Functional Testing and Validation: Design and execution of user acceptance tests for new functionalities. Validation of changes in pre-production and production environments. Coordination of testing with key users and business owners. * Coordination with IT service-related departments and vendors, ensuring proper service delivery. Monitoring of activities, adherence to deadlines and quality standards, control of SLAs and KPIs. * Technical and Functional Documentation: Maintenance of up-to-date technical documentation for the platform. Development of user manuals, configuration guides, and operational procedures. Version control and centralized documentation storage. * In-depth knowledge of ServiceNow module and platform development and maintenance services, establishing systems to improve service quality and increase efficiency and effectiveness. * ServiceNow Administration and Configuration: Resolution of incidents and requests, and maintenance of CMDB data. Coordination with vendors to define, validate, and maintain the request catalog in operations. Technical Skills and Certifications * Certification — ServiceNow Certified Implementation Specialist — Human Resources * Certification — ServiceNow Implementation Specialist (CIS) — ITSM — IT Service Management * Certification — ServiceNow: Certified System Administrator * ITIL Foundation Certificate in IT Service Management * Micro-Certification — Performance Analytics * Micro-Certification — Predictive Intelligence. Methodologies * ITIL, Now Create, Agile, REST, SAFe — Scaled Agile Framework Languages * Spanish, English