Reservation Agent / Customer Service Representative

Description

**Join Our Team** ======================== **Do you want to become part of the Luderna team?** --------------------------------------------- Applications will open in 2026\. If you are interested in applying, please send your CV to hr@luderna.com. Updated on 28/07/2025 Reservation Agent / Customer Service Representative #### **General Information** * 1 vacancy * Location: Val d’Aran. * Minimum experience: 1 year * Contract type: Full-time, Fixed-Term Intermittent / Indefinite #### **Requirements** * Valid driver’s license required * Minimum education: No formal education required. * Minimum experience: 1 year #### **Description** We need to incorporate a maintenance technician into our team for our facilities in the Arán Valley. We are seeking a person who can support us by resolving incidents in our apartments. #### **Responsibilities:** * Ensure proper operation and maintenance of all facilities. * Repair, inspect, and perform preventive maintenance on all establishment facilities. * Carry out preventive maintenance during periods outside peak occupancy seasons. * Resolve incidents and carry out repairs Ensure compliance with safety regulations and standards #### **Conditions:** * Schedule: Monday to Sunday (two days off per week). * Full-time: 8 hours per day. * Contract type: Fixed-Term Intermittent / Indefinite * Start date: Immediate **A Bit About Us** -------------------------- Founded in 2010 as Baqueira Beret Apartments, Luderna has pursued, since its inception, a new accommodation model—offering rental houses and apartments with hotel-like services. We are leaders in the Arán Valley with over 150 apartments and are currently expanding nationwide, with accommodations already available in Barcelona and Almería. From the beginning, we have distinguished ourselves by focusing on innovation and continuous improvement—both in our processes and our apartments. We believe in small details that make a difference. We aim to offer you the finest homes and accommodations for your holidays. We work so you sleep in your dream home and wake up wherever you wish. Also join our Luderna Design project—a new interior design and decoration concept with a store in Barcelona. We create homes with soul and character: comfortable, practical, design-oriented residences for the whole family CULTURE ### **About Our Culture** We offer a work environment that values and empowers people while encouraging personal development. Our culture is guided by the following values. #### **TRUST** We believe in people. We trust our teams, our colleagues, and that each individual will do the right thing—even when no one is watching. We foster a safe environment where asking questions, making mistakes, learning, and growing are all encouraged. #### **MONOZUKURI** The Japanese concept of monozukuri goes beyond “doing things well.” It embodies respect for work, commitment to detail, mindful dedication, and love for what we deliver. It means preparing an apartment thinking about who will inhabit it. It means inspecting a residence as if it were our own. It means leaving behind a welcome that moves, a stay that connects, a memory that endures. #### **CARE** We care about our team members, our partners, and our customers—and we ensure our passion and our work become one and the same. #### **DARE** We foster a creative environment where the best ideas win, where making mistakes is acceptable, and where we also learn from them. #### **SPEAK YOUR MIND** We are authentic individuals who provide honest feedback, unafraid to share our opinions and never speaking ill of others behind their backs. #### **MAKING MISTAKES** We are obsessed with quality—as a Swiss watchmaker.