Software Consulting Internship

Description

Job Summary: We are seeking interns to assist customers in using software and support the commercial team, developing skills in customer service and customer success. Key Highlights: 1. Comprehensive product training from day one. 2. Real-world learning in customer service and customer success. 3. A genuine opportunity for growth into the sales team. Are you ready to take your first professional steps in the software and customer service world? We are looking for interns to guide our customers through product usage and support the commercial team. You will learn how a leading tool works end-to-end and develop highly sought-after skills in customer service and customer success. Your Responsibilities: * Guide new customers through their initial software setup (onboarding) and teach them how to maximize its value. * Resolve questions and provide support during the 3-month free trial, helping ensure customer satisfaction. * Handle post-sales inquiries via phone, video call, or chat/email. * Support the commercial team: prepare demos, resolve product-related technical questions, and follow up with customers. * Identify recurring issues and help create guides, tutorials, and FAQs. * Collect customer feedback to improve both the product and service. What We Offer: * **Comprehensive product training** from day one: no prior experience required—we’ll train you. * Real-world learning in **customer service, support, and customer success** within a software company. * **100% remote work** with a flexible schedule compatible with your studies. * A close-knit team where your contributions make an impact from day one. * **A genuine opportunity for growth into the sales team**: if you excel, you can transition into a commercial role and grow with us. What We’re Looking For: * Student or recent graduate (Business Administration, Marketing, Communications, Computer Science, or related fields). * Ability to sign a training agreement with your educational institution. * Strong communication skills and interpersonal aptitude. * Customer orientation, patience, and the ability to explain things clearly and simply. * Comfort with digital tools and quick adaptability to new software. * Proactive, organized, and eager-to-learn individual. Conditions: * **Type:** Internship (training agreement with educational institution). * **Location:** Remote. * **Schedule:** Flexible. Work Location: On-site employment