Manager

Description

**Who we are** At Merkal, we lead footwear retail in Spain. We are driven by a clear mission: **to deliver a comfortable and agile shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The position** We are seeking **management profiles** for our store located at the **Zubiarte Shopping Center in Bilbao (Bizkaia)**, with a **36-hour weekly schedule**, including rotating shifts and split shifts. You will join the **store’s management team**, playing a key role in organizing the point of sale, coordinating the team, delivering exceptional customer experience, and achieving commercial objectives. Depending on your position and experience, you may **lead the store or provide direct support in its daily operations**, always supported by the Area Manager and Merkal’s support teams. **Your key responsibilities:** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance monitoring. * **Drive results** through analysis and tracking of KPIs (conversion rate, average transaction value, units per transaction, shrinkage). * Ensure **operational excellence**: store openings/closures, cash handling (cash counts and closures), restocking, order, and cleanliness. * Guarantee proper implementation of Merkal’s **customer service policy**. * Supervise the execution of **visual merchandising**, aligned with brand guidelines. * Ensure compliance with **administrative procedures** and point-of-sale management protocols. * Identify improvement opportunities and propose actions to enhance store performance. **Requirements and skills we value** * Minimum **2 years’ experience leading teams in retail**, preferably in fashion, footwear, or related sectors. * Commercial profile, with **strong customer orientation and focus on sales targets.** * **Experience tracking commercial KPIs** to support decision-making. * Knowledge of **visual merchandising** and point-of-sale management. * **Approachable leadership** style and ability to motivate, support, and develop people. * **Initiative, autonomy**, and ability to anticipate and resolve incidents. * **Strong organizational, planning, and priority-management skills**, especially during peak activity periods. * **Positive, proactive, and collaborative attitude**. * **Availability** to work rotating and split shifts. * **Mobility** between stores within the Bilbao area. **What we offer** * Join a **solid and trusted company**, leader in footwear retail. * Permanent contract with a **36-hour weekly schedule**. * **Fixed + variable remuneration**, based on store objectives. * **Continuous training** on products, sales, team management, and KPIs. * Opportunities for **learning, development, and professional growth.** * Exclusive **30% discount** for you and your family. * **Supportive work environment**, with guidance from day one. **Key highlights at a glance** * **Position:** Store Manager. * **Store:** Merkal Zubiarte. * **Location:** Zubiarte Shopping Center, Unit R2, Leizaola Lehendakariaren St. No. 2, Bilbao. * **Schedule:** 36 hours per week. * **Working hours:** Rotating and split shifts. * **Contract type:** Permanent. * **Remuneration:** Base salary according to collective agreement + variable component tied to store objectives. * **Benefits:** Continuous training, professional development, and exclusive discounts. **Shall we meet? Apply to our vacancy!** Merkal champions equal opportunity and diversity. All applications will be considered solely on the basis of talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/