BRM Consultant

Description

Position Summary: We are seeking an IT Service Management Consultant for a major public administration organization, assuming a cross-functional and strategic role that combines management, communication, analysis, and coordination. Key Highlights: 1. Cross-functional and strategic role combining management, communication, and analysis. 2. Client interaction and coordination of the IT services lifecycle. 3. Continuous training and certifications in a positive work environment. DESCRIPTION Are you passionate about technology? Do you have experience in IT process and service management, or have you participated in IT process and operations improvement projects? Are you eager to take on a new challenge? If you seek to join a project for a leading public-sector IT company where you will assume a cross-functional and strategic role integrating management, communication, analytical, technical coordination, and economic oversight capabilities... We want to meet you! **About us...** We are Lanit Consulting, specialists in technological and business consulting, providing comprehensive services to align IT management with business value and optimize the full data lifecycle. **In your day-to-day...** This role encompasses client interaction, demand lifecycle oversight, and coordination of the IT services lifecycle, ensuring proper alignment between business needs and delivery capacity. * Understand and anticipate client needs, identifying opportunities for technological improvement or evolution, and communicating them in a structured manner. * Align expectations and ensure client satisfaction, verifying adherence to agreed SLAs and service levels while identifying deviations. * Support and oversee the complete demand lifecycle (initiatives, assignments, requests, and service orders), coordinating with the Initiative Management team and other responsible teams, using the corporate service catalog as a structuring tool. * Coordinate and mobilize various technical areas, guaranteeing an effective and coherent response across the entire Delivery and Support lifecycle. This includes interaction with deputy directorates, competence centers, operations teams, etc. * Participate in procurement, billing, and financial control processes, providing a consolidated view of costs, consumption, variances, and forecasts. * Ensure a holistic service perspective by integrating information from initiatives, projects, incidents, operations, and reporting to facilitate decision-making and service governance. * Facilitate adoption and correct usage of contracted services, supporting clients during transition, informing them of relevant changes, and resolving operational queries. **What do we offer?** * Indefinite-term contract * Private health insurance * 100% remote work * Flexible working hours * Intensive workdays * Digital disconnection outside working hours * Seniority-based vacation days * Positive work environment * Training and certifications * Flexible compensation Find your next opportunity with us. Level up with Lanit Consulting! REQUIREMENTS **Required:** * Degree in Computer Engineering (Bachelor’s/Degree/Degree + Master’s) * Bachelor’s Degree / Higher Vocational Training (FP2) or equivalent qualifications. * Up to 5 years of equivalent professional experience (with or without formal degree). * Minimum 1 year of proven experience as: Client Support Consultant * ITIL Foundation **Desirable:** * Minimum 5 years of professional experience in Public Administration and/or Large Corporations/Multinationals and/or Other Consulting Firms in similar positions and for similar clients. * Familiarity with IT management tools (ServiceNow preferred) * Power BI (analyst profile) * Knowledge/Certifications in IT Management domains: Agile (Scrum, Kanban, DevOps, ...), Lean IT, COBIT, UNE-ISO/IEC 20000-1:2018, ... * English, intermediate/advanced level (B2-C1)