Son Servera Testing & Quality Assurance Job Listings

Conversational AI and Channel Automation Specialist64842962930817120

Indeed

Conversational AI and Channel Automation Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever\-evolving world of travel. We drive growth for our clients and partners while removing friction from the end\-to\-end travel experience. Our cloud\-based technology platforms offer fast and reliable access to a unique portfolio of travel products \& services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard\-to\-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best\-in\-class B2B brands that meet the needs of its growing and diverse client base across 190\+ global markets:* Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents * Bedsonline, exclusively serving the retail travel segment * Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions * TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena. Job Summary This Job Requisition is part of the initiative of Customer service queries automation across channels (Artificial Inteligence applied to Customer Service \- AI case automation). This initiative will focus on the implementation of AI\-based solutions to improve customer experience and automate the main customer service queries, across all channels (Email, Phone, Chat and Helpdesk). Operating the new platform will require supervision, performance management, accuracy monitoring, AI model training, constant optimization, continuous improvements and implementation of subsequent use cases. Job Responsibilities Manage the AI implementation projects; design, develop and implement innovative conversational AI solutions and automations in email, phone and chat contacts, ensuring a seamless and enhanced user experience across various channels, regions, languages and brands. Main KPIs:* Successful implementation of conversational AI solutions in operations, increasing the servicing of requests using automated solutions and processes. * Containment: Number of successful automated/bot interactions vs. escalations (transfer to agent). * Accuracy in intent recognition and helpfulness of automated solutions. * Customer Satisfaction (CSAT). * Continuous improvement in conversational AI and channel automation performance metrics. Main responsibilities:* Design and develop conversational AI solutions and channel automations, such as AI agents, email intent recognition \& classification and action triggering \& routing; translating business requirements into customer\-focused conversational solutions. – 40% * Manage the end\-to\-end development and implementation of conversational AI features, collaborating with different stakeholders; incl.giving support to internal teams for the operational readiness before implementation. – 20% * Communicate issues, ensure resolution, and define continuous developments and improvements, collaborating with Technology, Product and Data teams. – 20% * Identify opportunities and potential new use cases for additional AI applications, collaborating with different stakeholders. – 10% * Stay updated with the latest conversational AI trends and best practices. – 10% Skills Required* Minimum of 2 years of professional experience in AI solutions development and implementation, or a related technical role. * Solid understanding of AI development fundamentals including Generative AI, LLM, Prompting, ADK Agentic. * Strong effective project management skills; Technological and AI projects will be highly considered. * Demonstrated hands\-on experience building and maintaining AI solutions using Google, AWS, Microsoft, or similar platforms. * Practical experience developing AI solutions. * Proficiency in UAT testing and debugging to ensure reliability and functionality in an AI development environment. * Participation in collaborative software projects as part of a multidisciplinary team. * Experience working within Agile or iterative project management methodologies is desirable. * Experience in Travel Tech industry is desirable. * Customer Experience background is desirable. * Any coursework, freelance, or personal portfolio projects related to AI solutions development. * Knowledge of other platforms such as Salesforce, Tableau. * Conversation Design knowledge is desirable. * Effective written and verbal communication skills for collaborating with team members and stakeholders; able to clearly present information; read and interpret complex information; listen well. * Fluent English is required. * Ability to organize and manage personal workload to meet established deadlines and team expectations. * Attention to detail to implement layouts, deliver with quality, ensure business requirements are met, maintain accurate records and notes communicating what is needed in a thorough and comprehensive manner. * Driven and results oriented. * Willingness to learn and apply new AI technologies and best practices. * Basic analytical and problem\-solving skills for addressing routine technical challenges. * Collaborative mindset and ability to work effectively within a team environment. *At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

VCC VAT and Supplier Income Recovery Manager64842962914177121

Indeed

VCC VAT and Supplier Income Recovery Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: We are part of Finance, Global Financial Services department. The VAT and Supplier Income Recovery Manager will lead a team responsible for ensuring accurate VAT compliance and maximizing supplier income recovery opportunities for VCC suppliers. This role will oversee end\-to\-end processes related to VAT and Supplier Income supplier claims, and recovery audits, ensuring adherence to regulatory requirements and internal policies. The position requires English conversational speaking skills, as the role requires recurrent engagement with stakeholders and suppliers to support them onsite, over the phone or by virtual meetings, as well as communication by email with suppliers and internal colleagues. Responsibilities:* Team Leadership: Manage and develop a team of 4 PTP Officers, providing guidance, training, and feedback. * VAT Compliance: Oversee VAT recovery processes and support the reporting activities across multiple jurisdictions. * Supplier Income Recovery: Drive initiatives to identify and recover supplier income invoices through audits, claims, and process improvements. * Process Optimization: Implement best practices and automation to improve efficiency and accuracy in VAT and Supplier Income recovery workflows. * Stakeholder Management: Collaborate with Finance, Commercial Teams, and Tax department to resolve discrepancies and ensure compliance. These include: * Escalation of cases where challenges/errors have been identified, * Provide and ask for feedback, clarifications and updates as needed * Risk Management: Monitor regulatory changes and assess potential impacts on VAT and supplier recovery processes. Skills* Excellent problem\-solving, and negotiation skills. * Detail\-oriented with a focus on accuracy and compliance. * Ability to manage multiple priorities in a fast\-paced environment. * Strategic thinker with a continuous improvement mindset. * Strong leadership and communication abilities. * English, conversational level. * Proficiency in ERP systems (SAP, Oracle) and advanced Excel skills. Experience* Experience in the travel industry * Tax invoices management experience is desirable. Qualifications* Bachelor’s degree in finance, Accounting, or related field (CPA or equivalent preferred). * Minimum 5 years of experience in PTP (Purchase to Pay) Processes, with at least 2 years in a supervisory role. * Strong knowledge of international VAT regulations and recovery audit practices. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Martech Specialist - CDP & Marketing Automation64841269979521122

Indeed

Martech Specialist - CDP & Marketing Automation

**Description:** ---------------- You will have the opportunity to transform data into personalized experiences as part of the Data, Marketing, and Product teams, driving innovation and impact from day one. **Benefits of working with us:** * You will participate in key decisions regarding the Martech stack, with autonomy to propose, build, and optimize high-performance solutions while accessing continuous training, official certifications, and a personalized development plan. * High-impact projects: Opportunity to lead integrations, complex automations, audience activation, predictive modeling, and evolution of the Martech stack. * Advanced technology stack: You will work with Salesforce Marketing Cloud, Salesforce Data Cloud (CDP), tag managers, CMPs, APIs, ETLs, and personalization tools. * Global digital environment: Millions of customers, multiple channels, large-scale data volumes, and real-world scenarios for optimization and scaling. * Flexibility: Flexible working hours Monday through Friday and 2 remote workdays per week. * Flight benefits: Air tickets with Air Europa and partner airlines for you, your family, and friends, plus exclusive discounts and benefits. * Job stability and peace of mind, within a well-crafted environment featuring a data-driven and collaborative team. **Role Mission:** You will design, integrate, and activate multichannel audiences and campaigns (paid media, email, web, and app) using Salesforce Marketing Cloud and Salesforce Data Cloud (CDP). Your mission is to maximize marketing efficiency and ROI through intelligent use of data, automation, and continuous experimentation. **Key Responsibilities:** * Activate audiences, predictive models, and multichannel synchronizations to maximize conversion, efficiency, and return on investment. * Build and optimize complex customer journeys that respond in real time to customer behavior and context. * Ensure integrations, data flows, and API connections that keep the Martech ecosystem robust and operational. * Produce technical documentation, naming standards, audience taxonomies, and best practices, while supporting and training Marketing and Data teams. **What will make you successful in this role:** * Solid knowledge of Salesforce Marketing Cloud: Enables you to build robust automations, advanced personalizations, and high-impact customer journeys. * Experience with tag managers, pixels, and CMPs: Because measurement, consent management, and traceability are essential for efficient campaigns and well-orchestrated journeys. * Paid Media: Management and optimization across Google Ads, Meta Ads, LinkedIn Ads, and DV360; configuration of audiences, retargeting, and exclusion lists. * Measurement and tracking: GA4, GTM (client-side and preferably server-side), UTM, Conversion APIs, Enhanced Conversions; interpretation of funnels and attribution. * Integrations: REST/SOAP APIs, JSON, SFTP, webhooks; field mapping and data normalization. * Analytical capability: Enables you to understand performance, improve ROAS/CPA, and propose data-driven optimizations. * Proficiency in integrations and APIs: Helps you connect systems, ensure data quality, and maintain the 360-degree view that makes true personalization possible. * Experience working with CDPs: Critical to ensuring intelligent activations, effective segmentation, and scalable cross-channel audiences. * Intermediate SQL knowledge: Essential for validating data quality, building segments, and ensuring activations are based on reliable data. * Technical collaboration with multidisciplinary teams: Allows you to excel in an environment where Martech, Data Science, Paid Media, CRM, and IT work in alignment. * Additional experience in advanced orchestrations and A/B testing (desirable): Adds value in creating more precise journeys and personalized experiences with quantifiable impact.

Plaça Espanya, 62, 07620 Llucmajor, Illes Balears, Spain

Negotiable Salary

Front Office Agent - Kimpton Aysla Mallorca64749922672897123

Indeed

Front Office Agent - Kimpton Aysla Mallorca

**About Us** Kimpton Aysla Mallorca is a sanctuary of calm and well\-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country\-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco\-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you \- with your diverse background, talents, experiences, and plucky personality \- is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self\-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. **Differences make a difference.** We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.**Be Yourself – Lead Yourself – Make it Count** **What’s the Job?** As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction\-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. **Your day\-to\-day** * Be the warm welcome that kicks off a memorable guest experience! * Support the Front Office Supervisors in all required tasks. * Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. * Take and manage guest bookings, up\-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out \- take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day’s schedule. **What we need from you** * Bachelor’s degree in hospitality or related field. * 2\+ years’ experience working in Front Office department. * Must be fluent in local language and English, German will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team\-worker and with passion for service. **What to expect from us** * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG’s training tool. * Meals whilst on duty. * Uniform and laundry service. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Sourcing Planning & Performance Senior Analyst64685175341954124

Indeed

Sourcing Planning & Performance Senior Analyst

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Sourcing Planning \& Performance Senior Analyst Location – Palma de Mallorca/ Spain Full Time About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard\-to\-reach high\-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. Job Summary: The role of the Senior P\&P Analyst is to support the P\&P Manager in delivering reliable business insights by providing the Leadership team and Project Managers with recurring and ad\-hoc data analysis and reports. The Senior P\&P Analyst should be familiar with Sourcing organization and data, to be able to both report performance in a structured manner as well as develop analytical models to facilitate decision\-making. They should be able to work autonomously, owning and being responsible for specific analysis or projects within the team. The Senior P\&P Analyst will work hand in hand with different stakeholders (such as the Project Management team, Data \& Analytics team, Sourcing team, etc.) to ensure general delivery. Responsibilities:* Establish and maintain accurate and robust reporting to track performance from a Sourcing perspective and throughout the different management levels, working hand\-in\-hand with the P\&P Manager to lead the development and implementation of a solid Sourcing reporting framework. * Develop analytical models to assist the strategic and tactical decision\-making processes related to Sourcing incentives, sizing, organization, etc. * Participate in the creation of compelling presentations to present strategic and tactical recommendations. * Support Project Management team when required, with analysis related to the different initiatives being developed. * Leverage technology (Tableau, Salesforce) to drive automation, consistency and continuous improvement on the company’s reporting and analysis requirements. * Ensure data and reporting requirements are met by liaising with Data Analytics team and Project Management teams. * Support and coach P\&P Analysts within the same team. * Establish trust and a collaborative working relationship with internal stakeholders. Skillset and Experience Required:* Strong analytical and data modeling skills. * Advanced proficiency in Tableau and Salesforce. * Ability to work independently and manage multiple projects under tight deadlines. * Excellent communication and presentation skills. * Experience in sourcing or procurement analytics preferred. * Collaborative mindset with stakeholder management experience. * Fluent in English; additional languages a plus. *At HBX Group, we believe that diversity drives innovation and makes travel a force for good.* *We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Intern – Rooms Division Management64598573395969125

Indeed

Intern – Rooms Division Management

**Who We Are** At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well\-being, and the freedom to live without pressure, we are redefining what modern travel and work can be. **Aethos Mallorca – Our Hotels** Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026\. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands. **Position summary** As a Rooms Division Management Intern, I support the leadership team in ensuring seamless guest experiences. I assist with Front Office and Housekeeping operations, manage arrivals and departures, and help coordinate special requests. This role allows me to gain hands\-on experience in hotel operations while contributing to exceptional service for every guest. ### **Key responsibilities** * Assist in daily operations of the Front Office and Housekeeping departments. * Support the management of guest arrivals, departures, and special requests. * Coordinate with various departments to ensure smooth and efficient service. * Monitor room readiness and quality standards. * Handle guest inquiries and provide assistance to enhance guest satisfaction. * Support administrative tasks, reporting, and operational planning within the Rooms Division. * Gain hands\-on experience in hotel operations and departmental management. ### **Skills and Qualifications** * Currently pursuing a degree in Hospitality, Tourism, or a related field. * Strong communication and interpersonal skills. * Excellent organizational and multitasking abilities. * Attention to detail and commitment to providing exceptional guest service. * Ability to work collaboratively in a fast\-paced, dynamic environment. * Basic knowledge of hotel operations and front office systems is a plus. * Proactive, eager to learn, and adaptable to different tasks and challenges. * Fluent in Spanish and English; knowledge of additional languages is a plus. **Ready to Join Us?** Are you passionate about hospitality and eager to gain real\-world experience in a luxury hotel? Join our team as a Rooms Division Intern and develop your skills while supporting our mission to create exceptional guest experiences. Bring your enthusiasm, curiosity, and willingness to learn, and be part of a team that values growth, collaboration, and excellence. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Traumatologist (Mallorca)63839211867395126

Indeed

Traumatologist (Mallorca)

What are we looking for? Currently, at Hospital Parque Llevant, we are seeking to hire a traumatologist for our center in Porto Cristo (Mallorca). If you work as a traumatologist and would like to join a team of professionals at a leading private healthcare hospital in Mallorca, this opportunity will interest you... At Grupo Hospitales Parque, our commitment to growth has made us a prominent player in the national healthcare landscape, with the aim of providing the most comprehensive services of the highest quality, with full safety and guarantees. What do we offer? Employment contract. Full-time schedule. Competitive salary. If you are interested in this position, please do not hesitate to apply. This is a great opportunity! Degree in Medicine with specialization in Traumatology or equivalent recognized qualification (the specialization must also be officially recognized). Professional experience in the field. Commercial regime (self-employed).

Plaça sa Bassa, 4, 07500 Manacor, Illes Balears, Spain

Negotiable Salary