Customer Support Technician

Description

Job Summary: We are seeking a customer support technician to respond to customers' technical inquiries, provide pre- and post-sales support, and escalate issues to the second-level support team. Key Highlights: 1. Work on a technologically cutting-edge project 2. A young, stable company with a positive working environment 3. Opportunity to contribute ideas and improve commercial processes **DonDominio** -------------- "Affordable domains, just the way you want them." Our motto, our motivation, and our reason for being. We offer domain registration at incredible prices from your very first purchase, along with the best domain management application available in the Spanish market. We are an ICANN-accredited registrar and manage most domain extensions available in the market: generic, country-code, and new gTLDs. We also offer web hosting and email solutions—from the most basic and economical hosting to professional-grade solutions. We provide the best domain and hosting management application available in the Spanish market—fully designed and developed by our technical team. Join our adventure—join our team! **Job Description** ---------------------------- We are looking for a support technician to join our office in Manacor, Mallorca, starting immediately. **What we’re looking for:** * Higher or intermediate education degree related to the technical field (e.g., Computer Science, Telecommunications, etc.). * High proficiency in Spanish and English (reading and writing). * Prior experience with domains, hosting, SSL certificates, etc. **What would be a plus:** * Previous experience in customer support. * Residence near the Manacor area, Mallorca. * Proactive attitude, analytical ability, initiative, dynamism, and problem-solving skills. * Commercial awareness and vision. * Knowledge of web environments, Internet protocols (HTTP, FTP, TCP/IP), services (DNS, email, domains), and programming languages. **Your responsibilities will include:** * Responding to technical and product-related customer inquiries regarding service subscription, usage, and renewal. * Providing pre- and post-sales support to customers via ticketing system and online chat. * Escalating unresolved inquiries within the team to the second-level support team. * Gathering information about customers’ needs regarding proposals for new products/services or improvements to existing ones, and reporting such feedback to the Commercial Management team to implement necessary improvements. * Contributing ideas and suggestions to enhance commercial processes. **What we offer:** * Permanent contract. * Competitive salary based on merit. * Opportunity to work on a technologically cutting-edge project. * A young, stable company with a positive working environment. **Requirements** -------------- . * **Location:** Manacor (Spain) * **Contract Type:** Permanent * **Working Hours:** Full-time * **Sector:** Internet and Technology * **Vacancies:** 1 * **Discipline:** Technician