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Job Summary: We are seeking reception and customer service staff for a hotel, focused on delivering a memorable experience and professional service. Key Highlights: 1. Enjoy direct interaction with guests and a dynamic environment. 2. Management of check-ins, check-outs, reservations, and billing. 3. Resolution of inquiries and assistance at the concierge desk. We are looking for staff for the reception and customer service support role at a hotel located in Alcúdia. This is a full-time temporary contract, designed for individuals who enjoy direct guest interaction and seek a dynamic workplace by the sea. Daily responsibilities include managing guest check-in and check-out processes, handling reservations and billing. You will also be responsible for cash drawer reconciliations, resolving guest inquiries during their stay, and providing concierge assistance—including local recommendations and arranging transportation. Strong communication skills and the ability to follow established procedures are highly valued, ensuring consistently friendly and professional service. Maintaining personalized attention is essential so that every guest enjoys a positive and memorable experience. A minimum of 1 year’s experience in similar hotel reception roles is required. A high level of English proficiency is mandatory, along with a second foreign language—German is especially valued. Familiarity with the Prestige hotel management system and proficiency with office tools such as Gmail and Google Drive are advantageous. Candidates are expected to reside in the area.
