Son Servera Program & Project Management Job Listings

Engineering Administrative64732876402689120

Indeed

Engineering Administrative

Mandarin Oriental Punta Negra, Mallorca is looking for an **Engineering Administrative** to join our Engineering team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. **About the job** Based at Mandarin Oriental Punta Negra, Mallorca, as the Engineering Administrative you will be responsible for providing comprehensive administrative support to the department, ensuring smooth daily operations, and facilitating communication between teams and departments. This role involves organizing schedules, managing documentation, and assisting with various administrative tasks to help maintain the hotel’s high standards. **As Engineering Administrative, you will be responsible for the following duties:** * Handle phone calls, emails, and correspondence for the Engineering Department. * Assist in the preparation of reports, invoices, and purchase orders. * Maintain and update department records and files. * Coordinate meetings and appointments for the Engineering Manager. * Monitor and order office supplies for the department. * Support in scheduling maintenance tasks and coordinating with relevant departments. * Assist with project tracking and follow\-ups. * Ensure compliance with hotel standards and safety regulations. **As Engineering Administrative, we expect from you:** Experience and education * Minimum of 2 years of experience in an administrative or secretarial role, preferably in a hotel or hospitality environment. * High school diploma or equivalent required; a degree or certification in office administration, business, or a related field is preferred. * Experience with office management and handling administrative tasks related to maintenance or engineering departments is a plus. Technical Skills * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * Familiarity with hotel management software or maintenance management systems is an advantage. * Ability to manage databases and maintain filing systems effectively. * Excellent written and verbal communication skills in both English and Spanish. * Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities. * Attention to detail and the ability to maintain high standards of quality. * Problem\-solving abilities and a proactive approach to addressing issues. Our commitment to you * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. **We’re Fans. Are you?**

J27C+C2 Sant Joan, Spain

Negotiable Salary

Head of Portfolio Reporting & Program management64362507028099121

Indeed

Head of Portfolio Reporting & Program management

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Head of Program Management \& Portfolio Reporting Senior program manager able to contribute proactively in cross\-verticals programs closely working with program sponsors and owners to ensure an agile definition, coordination and execution of the program. Additionally will manage a small team in charge of ensuring the implementation of a common program management framework across verticals and generating a central reporting on the HBX programs portfolio to be consumed by SMT and key leaders across the organization.* Assume program manager role on key cross\-verticals initiatives working closely with program sponsors and owners to ensure an agile definition, coordination and execution of the program. * Monitoring and producing quality reporting on the HBX Strategy \& functional portfolio delivery, ensuring the right level of monitoring and visibility, ensuring alignment with HBX strategy gathering input from the different project and program managers in an efficient manner * Ensure alignment with the Portfolio Management and program management functions to create a unique source of truth of the portfolio status for the company. * Define the program management excellence framework with the objective to raise the bar of the program and project managers across the organization by providing best practices, frameworks, tooling and processes * Provide an independent view on the progress and status of the projects in the portfolio, its setup, governance and quality of its sponsorship, ownership, project management and stakeholders collaboration and dedication being able where required to setup and follow\-up corrective actions to ensure a successful execution of the projects. Program manage key initiatives.* Decide the best approach to implement program management framework * Decide the best approach to implement the portfolio reporting * Accountable of producing quality reporting on the HBX Strategy \& functional portfolio delivery * Recommend and follow\-up corrective actions on ways of working, managing, setup and reporting programs. Requirements:* Minimum of 5 years of relevant experience in project or program management at a global organization * Experience of managing complex, high\- risk programs * Experience in PMO processes * Experience of managing and developing people in a multicultural and global organization * Excellent understanding of project and program management methodologies * Excellent ability to generate Portfolio reporting for Executive level consumption being able to share areas that require improvement and align corrective action plans. * Ability to align project management practices with organizational goals and strategies * Good judgement with the ability to make timely and sound decisions * Strong ability to build relationships with stakeholders and work with cross functional teams * Ability to share constructive challenge and influence programs’ setup to increase success delivery chances. * Entrepreneurial spirit to bring innovative ideas about potential optimization and/or process improvements * Strong communication skills (verbal and written) including solid presentation skills to synthesize complex topics into actionable insights (for senior stakeholders) * Solid analytical, problem solving and creative thinking skills * Ability to manoeuvre through high uncertainty and constant change * Ability to lead the responsibilities outlined in an autonomous manner * Languages: English (MUST) and Spanish (desirable) You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Global Acquisition & Onboarding Manager63839988252929122

Indeed

Global Acquisition & Onboarding Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Global Digital Acquisition \& Onboarding Manager is responsible for acquiring new clients through digital campaigns and guiding their growth during the initial months of engagement. This includes ensuring smooth onboarding experience and early\-stage performance before transitioning clients to frontline teams for long\-term management. The role combines strategic campaign design, operational execution, and team leadership to maximize client conversion, satisfaction, and lifetime value. Accountabilites: Constantly improve current digital campaigns, together with Customer Automation \& Experience, and launch new ones to improve our lead \& booking conversion* Design, launch, and continuously optimize digital acquisition and onboarding campaigns in collaboration with the Customer Automation \& Experience team. * Leverage data and insights to improve lead quality, conversion rates, and performance. Lead \& coach an efficient team of sales executives able to influence \& convince new clients to make their first bookings with us \& generate growth in the first months of life* Lead, coach, and develop a team of sales executives to drive early\-stage client engagement and growth. * Set clear KPIs, provide regular feedback, and foster a high\-performance culture. Cross\-Functional Collaboration* Coordinate with Directors, Managers and ther teams to align market pipelines and feed campaigns with high\-potential leads. * Work closely with CX\&A, Commercial and Marketing to ensure a seamless onboarding experience. Review weekly and monthly performance trends towards the target \& conversion rates* Track and analyze weekly/monthly performance metrics using tools like Tableau and Salesforce. * Provide visibility to senior management and frontline teams, and implement mitigation plans when targets are at risk. Position Requirements Skills:* Strong leadership and team development capabilities * Analytical mindset with proficiency in Tableau, Salesforce, and performance dashboards * Excellent communication and stakeholder management skills * Creative, proactive, and results\-driven approach * Structured problem\-solving and project management abilities * Deep understanding of client needs and experience in client management * Fluent in English (Spanish or additional languages are a plus) Experience* 3–5 years in operational or commercial roles (preferably in Travel Tech or Hospitality) * Experience managing teams Qualifications* Bachelor’s or Master’s degree in Business Administration, Tourism, or related field You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Indeed

Programme Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The M\&E Programme Manager will oversee the implementation of the M\&E strategic roadmap that will enhance the success of HBX Group. Ensuring that planning and execution is embodied by a sense of urgency and accountability. Keeping the pressure on initiative owners and coaches them when necessary. To do this well, they need to coordinate the activity across all M\&E product lines and other group functions, challenge existing practices and identify new and better ways of working. Develop and Implement Commercial Strategies:* Oversee the planning, execution, and delivery of a portfolio of projects for M\&E within the commercial enablement department. Ensure alignment with the HBX Group strategic objectives and priorities, with particular focus n M\&E. * Identify opportunities for process improvements and drive initiatives to optimize sales performance particularly for M\&E product lines cross\-sell opportunities. Cross\-Functional Collaboration:* Work with M\&E commercial and wider group teams to ensure cohesive strategies and execution plans. * Facilitate communication and collaboration across departments to support integrated performance management efforts. Team Leadership:* Manage and mentor two M\&E Project Managers, providing guidance, support, and development opportunities. Foster a collaborative and high\-performance team environment. Stakeholder Engagement:* Build and maintain strong relationships with key stakeholders, including senior leadership, department heads, and external partners. Facilitate effective communication and collaboration across teams. M\&E Commercial Project Oversight:* Monitor M\&E project progress, track key performance indicators, and ensure adherence to project timelines, budgets, and quality standards. Identify and mitigate risks and resolve issues as they arise. Skills* Strategic Thinking: Ability to align project outcomes with business goals and think long\-term about program impacts and opportunities. * Problem\-Solving: Strong analytical skills to assess project challenges and devise effective solutions. * Change Management: Experience in managing and driving change within an organization, ensuring smooth transitions and adoption of new processes. * Organizational Skills: Ability to prioritize tasks, manage time effectively, and oversee multiple projects simultaneously. * Adaptability: Flexibility to navigate changing priorities and environments in the travel industry. * Excellent communication, negotiation, and interpersonal skills. * Proficiency in project management tools and methodologies (e.g., Agile, Scrum, PMP certification preferred). * Ability to work effectively under pressure and manage multiple priorities in a fast\-paced environment. Experience:* 5\+ years of experience in program or project management * Proven track record of successfully managing large\-scale, complex projects and leading cross\-functional teams. * Leadership and team management , with experience mentoring and developing project managers. Qualifications* Bachelor’s degree in Business, Finance, Economics, or Project Management; Master’s degree preferred. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary