**Description:** ---------------- *Are you passionate about the world of travel and do you enjoy exceeding sales targets while helping customers fulfill their dreams of flying? Do you want a stable job, continuous training, and an environment that challenges you to grow every day?* ***If so, we have the perfect place for you!*** **Globalia Call Center** is part of a business group with over 40 years of history and two decades of specialized experience in Contact Centers. We are strategic partners to our clients, boosting their productivity with a highly qualified team committed to excellence. With over 400 professionals on staff, we take pride in offering a dynamic, collaborative, and quality-focused work environment. Here you will find the perfect combination of **stability, development, and motivation**. You will become part of the **Air Europa Customer Service team**, connecting people with their destinations and enjoying a workplace that values your effort and rewards your achievements. **Expected start date:** **November 2025, offices in Llucmajor** (Mallorca, Balearic Islands). *If you love the travel industry, enjoy working with customers, and are fluent in any of the languages we're seeking... this is your chance to be part of a service that connects people with their dream destinations!* ✅ **Benefits you'll enjoy** **\+** **Stability within a solid company:** Join a reputable and established group where you can confidently plan your future. **\+** **Initial and ongoing training:** Begin with a training program that ensures confidence from day one and continuous learning opportunities. **\+** **Development and growth:** Every day here is a learning experience. Our call center has been a talent pipeline for other departments and companies within the Group. Your effort translates into real career advancement. **\+** **Collaborative and supportive environment:** Become part of a team where camaraderie is lived daily—you’ll always find someone willing to help you overcome challenges. **\+ Flexibility and work-life balance:** **Hybrid schedule** (40% on-site and 60% remote) after an initial adaptation period. **Rotating shifts** with balanced hours and a minimum of **two free weekends per month**. **\+ Uncapped commissions:** Your results bring direct rewards: the better your performance, the higher your monthly income. **\+ Exclusive discounts:** Enjoy benefits on air tickets, health insurance, leisure, dining, technology, and more as a member of the Globalia Group. **Your mission in this role** Your purpose will be to provide close, efficient, and sales-oriented service, ensuring each customer has a positive experience and feels valued. Through your work, you will contribute to making **Air Europa** the preferred choice for flying, making a difference in every interaction. * You will advise and manage bookings, changes, fares, cancellations, and ticket sales clearly and efficiently. * You will support frequent customers, building loyalty through high-quality service that fosters trust. * You will exceed sales targets, enabling you to increase your income and feel motivated by your personal growth. **Requirements:** --------------- **What will make you successful in this position** * **Essential languages****:** It is essential that you are fluent in at least one of these languages in addition to Spanish: **GERMAN, FRENCH, ITALIAN, or PORTUGUESE**, to deliver exceptional service to international customers. *\*\*\*Additional English proficiency is desirable.* * **Customer and sales orientation:** Empathy and strong sales skills will be key to advising customers, building loyalty, and achieving higher commissions. * **Fast learning ability:** Thanks to initial training and team support, you will have all the tools needed to adapt quickly and excel even in challenging situations. * **Proactive attitude and goal orientation:** Every call is an opportunity to demonstrate your potential and boost your motivation by seeing your efforts reflected in your results. **What you need to join the team** * Permanent residence in **Mallorca** and **own vehicle**. * Availability to work **rotating shifts and have two free weekends per month**: * Regular rotating morning and afternoon/evening shifts between 9:00 and 22:00 h. * Occasional late shifts until 3:00 h (SUMMER) and 2:00 h (WINTER), conducted remotely. * Proficiency in office software: comfortable use of keyboard, mouse, and tools such as Word, Excel, and Outlook (Office 365 experience is a plus) for efficient and smooth work. * Experience in bookings or use of **AMADEUS** (desirable). * Background in tourism and sales management is a plus. **Ready to take off with us?** If you’re ready to take the next step in your career and join a team that makes a difference, **we want to meet you!** **Apply now**—We're waiting for you! ***At Globalia Call Center, we are committed to equal opportunities.***