Customer Technician.

Description

Job Summary: We are seeking a professional to participate in and lead Agile initiatives, providing technical support to various operational and cross-functional areas within a leading environmental management company. Key Highlights: 1. Participation in and leadership of Agile initiatives. 2. Key technical support for operations and cross-functional activities. 3. Opportunity for professional growth within a leading multinational. **Company Description** As a benchmark in ecological transformation and global leader in Environment, Veolia provides solutions for the efficient management of water, waste, and energy activities, driving sustainable development for cities, industries, and agriculture. Veolia is a publicly listed company and currently the world’s leading environmental services company. Our main areas of operation are: water—providing solutions for both urban and industrial management; waste—transforming it into new resources; and energy—improving efficiency and reducing consumption and emissions in buildings, industries, and cities. **Job Description*** Participation in and/or leadership of Agile initiatives within the COC area. * Technical support to Operations (Meter Reading, Billing, Remote Meter Reading, Collections, Bad Debts, Taxes, Non-face-to-face Customer Service, and Quality). * Technical support to cross-functional/support functions (Suppliers and Procurement, Management Control and Reporting). * Technical support to the COC Management Team. Active participation in day-to-day operational decision-making. **Requirements** Higher education: University degree in Business Administration and Management (ADE), Economics, Engineering, or equivalent; or Higher Vocational Training Certificate (CFGS). * Advanced Excel and spreadsheets * Agile use of Google Workspace * Power BI (PBI) * SQL * Python & R * Cloud platforms * Experience in similar roles within Customer back-office/front-office functions. * Experience in similar roles in other departments. * **Competencies**: * Analytical and synthetic thinking. * Organization, order, and responsibility. * Ability to work effectively in teams. * Initiative and capacity to propose new ideas and projects. **Additional Information** * Join a leading multinational company in the sector. * Permanent contract. * Flexibility. * Professional growth within the organization. What unites our entire workforce is working with **passion, enthusiasm, and excellence**, ensuring that our daily contributions are grounded in **protecting the environment and guaranteeing access to water**, collectively building a **green and inclusive present**. If you wish to join this team and accompany us in this great challenge, do not hesitate to apply! Are you ready? As an inclusive employer, Veolia is committed to diversity and values all applications without discrimination.