Application Support Engineer

Description

Summary: Join HBX Group's Technology Operations team as an Application Support Engineer, responsible for analyzing, prioritizing, and resolving business incidents while supporting continuous improvement of high-scale, API-driven platforms. Highlights: 1. Autonomous and impactful role beyond junior support 2. Collaborate with development and product teams to resolve issues 3. Opportunity to work in an innovative and multicultural environment HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. **JOB DESCRIPTION:** -------------------- **About Us** HBX Group is the world’s leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high\-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions.. ### **Job Summary** We are looking for a proactive and detail\-oriented **Application Support Engineer** to join our Technology Operations team. In this role, you will be responsible for analysing, prioritising, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services. As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high\-scale, API\-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role. ### **Job Responsibilities** * Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non\-complex technical issues. * Assess incident criticality and business impact to support effective prioritisation. * Replicate incidents, analyse logs, and identify root causes to drive resolution. * Collaborate with development and product teams to investigate and resolve issues. * Test and validate fixes delivered by development teams before release. * Monitor system metrics, identify trends, and proactively take actions to prevent issues. * Maintain accurate documentation, including knowledge base articles and incident reports. * Deliver timely, high\-quality technical support to internal stakeholders across the organisation. * Manage competing priorities effectively, focusing on high\-impact activities. * Continuously improve support processes and contribute to operational excellence. ### **Skillset Required** * Solid experience supporting **API\-based applications** and understanding system integrations. * Ability to interpret logs, investigate incidents, and troubleshoot technical issues. * Working knowledge of at least one **programming language** to support analysis and problem\-solving. * Strong analytical thinking and problem\-solving skills. * Excellent organisational skills with the ability to manage multiple tasks simultaneously. * Strong communication and collaboration skills, particularly when working with technical teams. * Proactive mindset with the ability to step back, assess trends, and act accordingly. * Customer\-focused approach with a sense of urgency and ownership. ### **Experience \& Qualifications** * Previous experience in an **Application Support, Technical Support, or similar role** (junior \+). * Experience working in **high\-availability, global environments** is highly desirable. * Familiarity with **monitoring tools, metrics analysis, and incident management processes**. * Experience in fast\-paced, technology\-driven organisations. * Degree in Computer Science, Engineering, or a related technical field is a plus. * Adevanced English is a must *At HBX Group, we believe that diversity drives innovation and makes travel a force for good.* *We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: * Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.