Job Summary: Assistant to the General Manager, responsible for supervising and enhancing guest experience and operational efficiency. Key Highlights: 1. Leadership role in supporting management 2. Fosters the development of positive relationships and teamwork 3. Promotes excellence in customer service * Hotel Arts Barcelona * Barcelona * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Department \- Position** **Business Administration** - Assistant General Manager + ### **Category or Level** Management + - ### **Vacancies** 1 - ### **Applicants** 0 - * ### **Contract Type** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and adhere to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ### **Requirements** Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None