Department Head - Cala Millor (Mallorca) WITH ACCOMMODATION

Description

Job Summary: Lead and supervise the waitstaff team, ensuring an exceptional customer experience in an environment of service excellence and personalized attention. Key Highlights: 1. Lead and supervise restaurant service teams. 2. Ensure an exceptional experience for customers. 3. Collaborate in customer service and advisory activities. DESCRIPTION Join our **Restaurant** team at **Hipotels**! At Hipotels, a leading company with over 50 years in the hospitality industry, we value diversity and talent, building a team committed to service excellence, customer proximity, and personalized attention. If you seek an environment where your professional growth combines with the pleasure of working in an exceptional tourist destination, we invite you to become part of our family! **Discover what awaits you!** Embark on your journey with Hipotels, where we value people and embrace a model of responsible tourism. Moreover, let yourself be enticed by an irresistible benefits package. Enjoy exclusive discounts across all our hotels, as well as discounts on entertainment, restaurants, spas, and much more. Seize the opportunity for growth within our company, where diverse opportunities and projects await to help you develop your potential and advance professionally every day. As a **Department Head**, your mission will be to lead and supervise the assigned waitstaff team, ensuring customers enjoy an exceptional experience. ***What will be your duties and responsibilities?*** * Assign tasks to team members within your department * Supervise the work performed by your team * Strictly comply with workplace safety, hygiene, and health regulations * Address customer requests and incidents, escalating them to your supervisor for proper follow-up * Deliver correct and professional service at all times * Monitor and supervise your area of responsibility * Collaborate in greeting, bidding farewell to, seating, and advising customers on menus and beverages * Customer billing and payment processing REQUIREMENTS ***You are the perfect candidate if...*** * You have 2 years of experience in the same position * You have intermediate-level English and/or German