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Job Summary: Be the first point of contact for NH Collection guests, ensuring an exceptional and personalized experience from check-in to check-out. Key Highlights: 1. Deliver exceptional service and personalized attention to guests. 2. Be part of a global team with professional development opportunities. 3. Contribute to an elegant atmosphere in iconic hotels. Are you passionate about hospitality and excellence? Join the **NH Collection** team and work in captivating hotels and resorts located in authentic landmark buildings across key destinations in Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to deliver guest stays driven by extraordinary emotions, paying close attention to inspiring details to craft memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide exceptional service and personalized attention. **What will be your mission?** ------------------------- As a **Front Desk Agent**, you will be responsible for attending to guests’ needs upon arrival and departure, as well as delivering an exceptional overall experience during their stay, aligned with the hotel’s vision and values regarding customer satisfaction. **What will you do?** --------------------------- * Receive and professionally complete the check-in process for all arriving guests and groups in a timely manner, as well as complete the check-out process for departing guests and groups. * Manage room assignments based on guest profiles (VIPs, regular guests, new customers, etc.) in coordination with the relevant department. * Manage, as necessary, and ensure that the front desk and management team are fully informed of guest requests, inquiries, complaints, and/or suggestions—both from guests and other departments. * Know all hotel products and services, rates, available promotions, discount packages, as well as daily special events and VIP activities. * Know and communicate available hotel services (e.g., restaurant reservations) and general safety information. * Maximize room occupancy at optimal rates (including closing sales and extranet bookings, if required). * Apply upselling techniques (promoting the company’s loyalty program and Rewards, other destinations, food & beverage, transportation, and hotel facilities). * Manage guest room reservations. * Provide guests with information about the property and surrounding area (museums, monuments), including special events, points of interest, restaurants, activities, etc., in the city. * Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying appropriate providers. * Follow the company’s brand standards. * Assist other departments as needed. * Provide and deliver night services to guests (e.g., wake-up calls). * Handle billing payments and cash operations during the night shift. * Conduct rounds, check for irregularities, and secure windows, doors, etc. * Responsible for nightly audit reports. **What are we looking for?** ------------------ * Prior experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or Associate’s degree in Hotel Management or equivalent. * Fluency in the local language and advanced proficiency in English are mandatory. * Familiarity with various computer programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer-service orientation. * Flexibility to respond to diverse work situations. * Strong communication skills. * Commercial orientation. * Ability to work independently and collaboratively within a team. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience – diversity of 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive privileges through our corporate loyalty program. ***Thinking about your next challenge? Apply now!*** *Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is valued and empowered equally, welcoming individuals from all backgrounds and personal abilities.*
