Son Servera Call Center & Customer Service Job Listings

Guest Experience- Aethos Mallorca64539739109889120

Indeed

Guest Experience- Aethos Mallorca

**Who We Are** At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well\-being, and the freedom to live without pressure, we are redefining what modern travel and work can be. **Aethos Mallorca – Our Hotels** Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026\. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands. **Job Overview** Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are currently seeking a dedicated Guest Experience team member. This role serves as the main point of contact for guests throughout their stay. The Team Member supports the Director of FO in leading the hotel toward consistently exceptional service and expertly anticipating guests' needs. ### **KEY RESPONSIBILITIES** * Drive Guest\-Centric Culture: Support the hotel in cultivating awareness and understanding among all colleagues regarding the importance of the guest experience. * Welcoming \& Information: Greet guests, visitors, and others with business at the hotel, and assist guests informatively regarding hotel facilities, amenities, restaurants, and entertainment. * Exceed Expectations: Seek every opportunity to interact with guests, ensuring their expectations are exceeded and their experience is unique and memorable. * Feedback Management: Regularly interact with guests, soliciting comments and feedback to determine their satisfaction with services and facilities. * Flow Management: Roam the Resort's hotspots to assist with traffic flow and direct guests to areas like restaurants, the spa, and the gym. * Conflict Resolution: Respond to situations as they arise and manage guest conflicts effectively. * Community Relations: Develop and cultivate relationships within the local community to enhance the Hotel’s ability to provide unique guest experiences. * Revenue Contribution: Provide suggestions for increasing revenue generation or creating new revenue streams. * Professional Presence: Demonstrate a positive, alert, and approachable presence, presenting themselves to the highest standards. * Compliance: Have a comprehensive understanding of hotel policies relating to Fire, Hygiene, Health, and Safety, ensuring compliance is a priority. * Performance \& Reporting: Use technology as required, contribute to guest satisfaction reports/feedback, and achieve individual and team KPIs as set by the management team. ### **ROLE REQUIREMENTS** * Drive Guest\-Centric Culture: Support the hotel in cultivating awareness and understanding among all colleagues regarding the importance of the guest experience. * Welcoming \& Information: Greet guests, visitors, and others with business at the hotel, and assist guests informatively regarding hotel facilities, amenities, restaurants, and entertainment. * Exceed Expectations: Seek every opportunity to interact with guests, ensuring their expectations are exceeded and their experience is unique and memorable. * Feedback Management: Regularly interact with guests, soliciting comments and feedback to determine their satisfaction with services and facilities. * Flow Management: Roam the Resort's hotspots to assist with traffic flow and direct guests to areas like restaurants, the spa, and the gym. * Conflict Resolution: Respond to situations as they arise and manage guest conflicts effectively. * Community Relations: Develop and cultivate relationships within the local community to enhance the Hotel’s ability to provide unique guest experiences. * Revenue Contribution: Provide suggestions for increasing revenue generation or creating new revenue streams. * Professional Presence: Demonstrate a positive, alert, and approachable presence, presenting themselves to the highest standards. * Compliance: Have a comprehensive understanding of hotel policies relating to Fire, Hygiene, Health, and Safety, ensuring compliance is a priority. * Performance \& Reporting: Use technology as required, contribute to guest satisfaction reports/feedback, and achieve individual and team KPIs as set by the management team. **Ready to Join Us?** If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Indeed

Sales Advisor - PT

At BOGGI Milano, we believe in the value of Italian excellence, attention to detail, and authentic relationships with every customer. Every sale is an encounter, every customer a story. Entering our boutique is experiencing contemporary elegance. **Role** As a Sales Assistant, you will be a true brand ambassador: welcoming each customer with care, understanding their needs, and guiding them through a personalized and memorable shopping experience—both in-store and online. Your contribution will be key to reinforcing the brand image and achieving sales goals through high-quality service and relationships built on trust. **Responsibilities** * Deliver exceptional service, valuing every interaction and promoting the brand, products, and loyalty programs. * Understand customer needs, present products with passion, and guide customers toward the best choice. * Build lasting relationships by establishing trust and loyalty. * Drive complementary and omnichannel sales (Click\&Collect, Seek\&Send, in-store tablet). * Actively contribute to individual and team objectives. * Professionally handle requests or complaints together with the manager. * Maintain store organization, appearance, and care according to brand standards. * Support omnichannel operations and inventory activities. * Assist in cash handling and operational procedures according to internal policies. **Profile** * Passion for fashion and customer service. * Distinguished by elegance, empathy, and strong interpersonal skills. * Proactive, results-oriented, and eager to learn. * Positive and collaborative approach to teamwork. * Experience in fashion, luxury, or premium retail is a plus. **What we offer** Working at BOGGI Milano means becoming part of an elegant and dynamic environment where customer care and passion for style are shared values. You will join a cohesive team that values collaboration, trust, and collective achievements. We offer continuous training on product knowledge, sales techniques, and brand culture, as well as growth opportunities within an international group experiencing strong expansion.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Recreation Agent - Four Seasons Resort Mallorca at Formentor64362775502083122

Indeed

Recreation Agent - Four Seasons Resort Mallorca at Formentor

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island. ### **About the role** ### **A Recreation Agent** **assists** **in planning, organizing, and implementing recreational, cultural, and hotel resort activities for individuals or groups. They help promote participation, ensure program safety, and support smooth daily operations.** ### **What you** **will do** * ### **Provide information to the public about recreational programs, schedules, and facility use.** * ### **Assist** **in planning, coordinating, and supervising recreational programs and events (hiking biking, sport activities** * ### **Register participants and** **maintain** **attendance records and activity logs.** * ### **Set up and organize facilities, equipment, and materials for scheduled activities.** * ### **Ensure safety rules and regulations are** **followed;** **report incidents or hazards promptly.** * ### **Assist** **with facility maintenance, cleanliness, and equipment inspections.** * ### **prepare** **reports, and** **assist** **with administrative tasks related to recreation services.** * ### **Support inclusion and accessibility for all hotel guests** **.** ### **What you bring** * ### **Education** **:** **High school diploma or equivalent (PLUS if** **associate’s or bachelor’s** **degree in recreation, leisure studies, or** **a related** **field).** **Knowledge of recreational equipment, safety rules, and community programming.** * ### **Experience** **: Entry\-Level: 0–1 year of experience in recreation, community service, customer service, or** **a related** **field.** **Intermediate/Experienced: 1–3 years of experience in recreational programming,** **event coordination, or facility supervision.** **Experience working with diverse age groups (youth, adults, seniors) in a community, recreation setting and luxury hotel resort** **.** * ### **Trained and certified in First\-Aid** **, CPR, Heimlich** **Maneuver** **and rescue techniques.** * ### **Languages** **:** **Reading, writing and oral** **proficiency** **in the English language.** * ### **Customer service orientation and positive attitude** **.** **Outgoing personality and at ease with customers.** * ### **Teamwork Attitude:** **Willingness to collaborate with coworkers to ensure smooth operations and** **maintain** **high service standards.** * ### **Strong communication** **and interpersonal skills** **.** * ### **Organizational and time\-management skills** **.** * ### **Ability to lead activities and engage participants** **.** **Demonstrated ability to lead group activities, resolve conflicts, and ensure participant safety.** * ### **Physical Stamina** **:** **Physically active role — standing, walking, lifting equipment, and supervising activities** **.** * ### **Flexibility and Adaptability** **: Ability to adapt to changing demands and schedules, including working during high seasons or varied shifts as required by operations.** * ### **Basic computer skills** **for registration systems and reporting.** * ### **Ability to swim.** * ### **Criminal record certificate** **: As in the rest of Spain, workers must present a criminal record certificate to work with minors.** * ### **Legal authorization to work in Spain** **.** ### **Work Experience:** **2 Years** **.** ### **Degree** **: Professional /Technician** **.** ### **Languages** **: Spanish** **/ English** **.** ### **Language Ability** **: High** **.** ### **What** **we** **offer:** * ### **Competitive Salary, wages, and a comprehensive benefits package** **.** * ### **Excellent Training and Development opportunities** **.** * ### **Complimentary Accommodation at other Four Seasons Hotels and Resorts** **.** * ### **Complimentary Dry Cleaning for Employee Uniforms** **.** * ### **Complimentary Employee Meals** **.** * ### **Discounts at our hotel restaurants** **.** * ### **Discounts on local services** **.** * ### **Possibility** **of accommodation and transportation to work (at a reduced** **cost)** **.** ### **Schedule \& Hours:** **Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days,** **evenings** **and weekends).** ### **Work environment** **:** **May involve indoor and outdoor work in various weather conditions.**

J27C+C2 Sant Joan, Spain

Negotiable Salary

Customer Success Specialist63841227789827123

Indeed

Customer Success Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Profile We’re Looking For: Previous experience in:* Technical support, IT customer service, or SaaS environments. Essential technical knowledge:* HTML (basic/intermediate) * JSON (structure and validation) * Reading and interpreting logs and API error messages * Tools: Kibana (Dashboard and Discover), Postman, Zendesk, JIRA, Microsoft environment, and Google Drive * Ability to deliver clear and structured technical diagnoses for functional errors or system communication issues Soft skills:* Excellent written communication, empathy, and the ability to translate technical concepts for non\-technical users * Ability to multitask in a dynamic, high\-demand environment, focused on results and goal achievement * Adaptable mindset with a willingness to embrace frequent changes and the constant evolution of processes, workflows, and priorities Valued experience or knowledge of PMS platforms such as:* Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotel Language skills:* Intermediate to high level of Spanish and English (spoken and written) What We Offer* The opportunity to join a technical, multidisciplinary team in a growing company * Continuous training in internal tools, technical workflows, and product knowledge * A chance to work with international clients and resolve high\-impact real\-world cases * A collaborative, dynamic environment with a strong focus on continuous improvement * \[Benefits, if applicable: remote work, flexible schedule, professional development plan, etc.] You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Payroll & Services Manager EMEA63841222587779124

Indeed

Payroll & Services Manager EMEA

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever\-evolving world of travel. We drive growth for our clients and partners while removing friction from the end\-to\-end travel experience. Our cloud\-based technology platforms offer fast and reliable access to a unique portfolio of travel products \& services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard\-to\-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best\-in\-class B2B brands that meet the needs of its growing and diverse client base across 190\+ global markets. Job Summary We’re looking for a dynamic Payroll and Services Manager – EMEA to lead and evolve our regional HR Payroll operations. You’ll drive consistency, compliance, and efficiency across multiple country sites, ensuring seamless service delivery and impactful collaboration across HR functions. Job Responsibilities* Lead and develop the HR Payroll function across EMEA, ensuring cohesive and accurate payroll delivery across all sites. * Approve and oversee payroll processes and controls, ensuring full compliance with internal policies and external regulations. * Represent the payroll function in internal and external audits, acting as the primary point of contact. * Optimize the use of systems (SAP HR, Workday) and external providers to enhance cost\-efficiency and process effectiveness. * Establish and report on KPIs and SLAs, proactively managing case resolution and championing employee and manager self\-service tools. * Plan and allocate resources to meet demand during peak periods and projects. * Collaborate with HR teams to support communication, benefits implementation, and integration processes across the region. Required Skills and Experience* Proven experience leading HR Payroll operations in a multinational environment, with at least 4 years in a managerial role. * Deep knowledge of SAP HR payroll systems and familiarity with Workday and case management tools. * Strong understanding of payroll, benefits, labor relations, and social security administration. * Demonstrated success in HR project management and process reengineering. * Excellent problem\-solving, judgment, and communication skills, with the ability to influence and build trust across all levels. * Collaborative mindset and ability to lead remote teams through change. * Fluent in Spanish and English; additional European languages are a plus. This role is ideal for someone who thrives in a fast\-paced, multicultural environment and is passionate about delivering operational excellence while fostering inclusive and collaborative HR practices.*At HBX Group, we believe that diversity drives**innovation and makes**travel a force for good. We're committed to creating**an**inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Indeed

Contact Center Agent

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: We are looking for Client Operations Executive to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca. RESPONSIBILITIES:* Provide excellent customer service. * Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful. * Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions. * Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty. * Act and suggest on improvement opportunities identified during daily work. * Negotiating for appropriate compensation / refunds / solutions. POSITION REQUIREMENTS:* Fluency in English, German, Dutch, Italian or French language \- written and spoken * Knowledge of Spanish language would be an advantage * Flexibility to provide support to all members of the Global Support team as and when required. * Excellent time management skills with the ability to work well under pressure in a fast paced environment. * Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties Offer:* Permanent Contract * Full time employment * Hybrid working 1 day in the office and 4 days from home * Additional Benefits. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary