Son Servera Business/Systems Analysts Job Listings

Indeed

Business Analyst CRM

**Description:** ---------------- In this role, you will have the opportunity to translate business needs into clear, efficient, and strategically aligned CRM solutions for a global airline. Your work will directly impact internal operations and customer experience throughout the entire customer lifecycle with Air Europa. You will join the CRM team within a collaborative and continuously improving environment, where functional quality, coordination with IT, and business vision are key to delivering robust and sustainable solutions. **Benefits of working with us:** * Real functional impact: You will participate in defining and evolving strategic CRM functionalities, with the ability to analyze, propose, and improve key business processes. * Professional stability: A permanent contract with a leading airline, offering a clear long-term vision of growth and digital transformation. * Collaborative and cross-functional environment: You will work closely with IT, business, and functional expert teams, actively participating in decision-making. * Agile methodologies in real projects: You will contribute to defining, prioritizing, and tracking agile developments aligned with business objectives. * Flexibility and work-life balance: Flexible working hours from Monday to Friday, plus the possibility of remote work for 2 days per week. * Work at Air Europa’s headquarters in Llucmajor, in a professional and well-structured environment. * Flight benefits: Air Europa tickets—and those of partner airlines—for yourself, your family, and friends, as well as additional benefits and discounts. **Job Mission:** You will ensure that the CRM system evolves coherently with the business strategy, translating functional requirements into clear, viable, and high-quality solutions. You will play a key role in ensuring the proper definition, validation, and tracking of functionalities, incidents, and improvements—contributing to more efficient operations and an enhanced experience for both customers and internal teams. Your work will make CRM processes more robust, aligned, and value-driven, facilitating decision-making and continuous improvement. **Key Responsibilities:** * Define and document CRM functionalities, ensuring alignment with the business’s strategic objectives. * Analyze CRM incidents and enhancements, assess their impact, and propose viable functional improvements. * Coordinate the definition, validation, and testing of user stories with IT and business teams, ensuring quality and consistency. * Facilitate refinement sessions and actively participate in sprint planning, ensuring appropriate prioritization and execution of developments. **What will make you successful in this position:** * Experience in CRM projects: Enables you to understand processes, anticipate impacts, and deliver business-aligned functional solutions from day one. * Knowledge of CRM platforms (Salesforce, Pega, Dynamics, or similar): Essential for evaluating functionalities, defining improvements, and ensuring correct implementation. * Functional analysis and documentation skills: Helps you write clear, structured, and results-oriented user stories. * Experience working with agile methodologies: Allows you to actively engage in refinements, sprint planning, and development tracking with efficiency. * Incident management and analysis: Critical to ensuring CRM operational quality and continuity of service to business areas. * Fluent English communication: Enables confident interaction in international environments and with technical documentation. * Experience in aviation or in AI-driven customer solutions (desirable): Provides additional insight for more complex and innovative projects.

Plaça Espanya, 62, 07620 Llucmajor, Illes Balears, Spain

Negotiable Salary

Indeed

Project Manager

**Workplace:** *C/ Ter 23, 2ºA. 07009 (Mallorca).* **Program:** *Temporary program for a network of temporary accommodations for people in vulnerable situations due to housing emergencies* **Professional group:** *1* **Working hours:** *17.5 hours per week, Monday to Friday* **Gross monthly salary:** *858.74€ (14 payments) \+ coordination supplement 53.94 € (12 payments)* **Gross annual salary:** *12669.66 €* **Contract type:** *Indefinite* **Start date:** *Immediate* **Trial period:** *6 months* **Hierarchical and functional reporting:** *National Head of the Social Accompaniment Area* **POSITION MISSION** Plan, support, and supervise the team whose overall objective is to create a management infrastructure for the network of temporary accommodations, aiming to enable temporary, exceptional, and rotational access to housing for individuals targeted by this network, providing an urgent and temporary response to housing emergencies. The purpose is to address the particularly vulnerable housing situation experienced by service users and, in all cases, achieve sufficient economic independence and autonomy to allow them to return to the open housing market. In addition to the specific project coordination responsibilities. **FUNCTIONS DESCRIPTION (NON-EXHAUSTIVE):** * Coordinate with municipal basic community social services, health networks, socio-labor integration services, and alternative housing services. * Coordinate with welfare service networks (education, etc.). * Connect and collaborate with the community network where the service user will reside. * Coordinate the Service Team with IMAS, municipal community services, and other entities involved in the service. * Manage housing units and any incidents. * Supervise the adaptation process of users/families. * Monitor planning, protocols, and documentation support. * Assist in preparing necessary reports. * Conduct and implement impact studies and evaluations. * Assess and diagnose the social needs of individuals and families applying for housing. * Provide mediation, guidance, and technical advice on housing matters to tenants. * Supervise the condition and proper use of the housing unit, as well as its maintenance status. * Support and coordinate with reference professionals and families in identifying and assessing situations, designing interventions, and monitoring cases. * Contribute to establishing the foundations for optimal and appropriate cohabitation relationships. * Facilitate information about educational, health, and cultural resources, in coordination with these services. * Advise property owners on legal and technical aspects related to renting a property. * Monitor, justify, and evaluate all phases of the project cycle. **BENEFITS** * Flexible arrival and departure times. * Partial remote work. * For full annual schedules: 60 hours of personal discretion. * 23 working days of vacation. * Opportunities for work-life balance. * Career development and professional growth opportunities. * PC and smartphone with access to M365 environment. * Participation in social innovation, digital transformation, and agility initiatives. ### **Minimum Requirements** **ACADEMIC QUALIFICATIONS** * University degree in Social Sciences. **PREVIOUS EXPERIENCE** * Professional experience in intervention programs with individuals or families in residential vulnerability or social exclusion situations. **OTHER REQUIREMENTS** * Knowledge of technical and financial monitoring of programs. * Knowledge of housing regulations. * Valid driver's license and personal vehicle. * Knowledge of the Catalan language. * Computer skills (Microsoft Office). **PREFERRED QUALIFICATIONS** * Training in gender-based intervention approaches. * Accredited training in urban rentals, horizontal property, housing plans, buying/selling, mediation, or conflict resolution. * Experience in the real estate sector in commercial roles. * Disability certificate of at least 33%. **COMPETENCIES** * Commitment to the organization and strategic vision * Rigor, efficiency, and quality * Flexibility and adaptability to change * Teamwork * Participant-oriented approach * Organizational skills * Proactive and problem-solving ability * Effective communication * Negotiation skills * Frustration tolerance * Flexibility and adaptability to change * Positive conflict management * Results orientation * Collaborative attitude

J27C+C2 Sant Joan, Spain

€ 858/biweek

Profit Maximization Senior Business Analyst64145095184003122

Indeed

Profit Maximization Senior Business Analyst

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Hotelbeds is a global travel distribution company that provides accommodation, transfers, activities, and other travel services to travel agents, tour operators, airlines, and online travel agencies. Working at Hotelbeds can offer many opportunities to learn and grow in the travel industry. Position Overview: We are seeking a highly motivated and detail\-oriented Senior Business Analyst to join our dynamic team. This role is pivotal in driving operational excellence and maximizing profitability through data\-driven insights and tool optimization. The ideal candidate will take ownership of key business tools and processes that contribute significantly to Extra Operating Margin (OM), while collaborating across departments to ensure continuous improvement and issue resolution. Key Responsibilities:* Take full ownership of all profit maximization tools that contribute significantly to Extra OM, ensuring they are optimized, maintained, and continuously improved. * Develop and maintain reports, dashboards, and visualizations to communicate key metrics and findings to stakeholders. * Monitor and evaluate the performance of our optimization processes through recurring and ad\-hoc data analysis, to identify trends, patterns, and actionable insights. * Assist in the preparation of presentations and recommendations based on data\-driven insights to support strategic decision\-making. * Track and report tool performance to ensure economic targets are met, proactively identifying areas for enhancement. * Act as the primary liaison for technical issues related to these tools, managing the end\-to\-end resolution process—from issue identification to follow\-up. * Engage with stakeholders across Global Operations, Sourcing, and Product teams to align priorities and drive cross\-functional initiatives. * Participate actively in relevant technical forums and meetings to contribute to the evolution and enhancement of our business tools. Candidate qualifications:* Fluent in English and Spanish. * Proven experience as a Business Analyst or similar role, preferably in the travel or hospitality industry. * Proficiency in data analysis tools and techniques, including SQL, Excel, and Tableau. * Strong analytical, numerical, and presentation skills to interpret and communicate complex data sets clearly. * Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and organizational levels. * Detail\-oriented and organized, with the ability to manage multiple projects simultaneously. * Self\-driven with the ability to work independently and adapt to changing priorities in a fast\-paced environment. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Global Workday Business Analyst (FTC)63839154778499123

Indeed

Global Workday Business Analyst (FTC)

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Global Workday Business Analyst works within the Data Analytics \& HR Systems Team with a primary responsibility of providing global day to day system support, as well as, analysing and delivering HR process improvements and enhancements to continuously drive value and efficiencies from Workday. They will also assist with Workday implementation projects, where required, with project plan, configuration, testing and release plans. In this role, the Global Workday Business Analyst will also partner with various functional areas within and outside of HR to provide HR system administration and support, including data management, organisational restructures, security role maintenance, report writing and business process reengineering. Day to day activities include (but not limited to):* Global technical support for Workday issues/escalations (Tier 1\&2\). * Administration of the current state HCM solution (Workday) and maintenance and updates of the following modules: Workday Help, Absence Management, Recruitment, Talent, Performance Management, Learning, Advanced Compensation and Adaptive Insights. * Provide Workday system maintenance and support by assisting with the execution of system changes (updates, new configurations, releases) and participating in all aspects of system testing and consequent communication of any changes. * Gather business requirements, analyse, config prototypes, consult, demo and continuous improvements/change requests. * Document business requirements, process rules and standard operating procedures. Re\-design processes where necessary to make them more efficient leveraging technology, bringing innovation \& automation. * Document functional designs and review technical solutions. * Keep up to date various dashboards and reports already created in the system and work with relevant stakeholders to deliver any new reporting requirements. * Manage and deliver data audits (where required) with relevant stakeholders to ensure data accuracy is maintained in Workday. * Maintain accurate security role permissions, and create new roles as needed. * Ensure an appropriate training materials/guides are created, and appropriate training sessions are delivered to HR colleagues/employees and managers whenever necessary \& educate users on the use and features of Workday. * Provide end\-user troubleshooting, issue remediation, technology request assistance and escalation management. * Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements. * Stay informed of current international data and system requirements and ensure compliance. * Interface with business representatives to develop solid understanding of the business rules, current process flows, and information system’s needs. * Assist in developing test plans and scripts for unit, system, regression, and parallel testing. * Identify and track functional and/or technical issues and risks with existing applications recommending alternatives and appropriate resolution. * Evaluate, communicate, and coordinate the technical impacts of Workday configuration decisions Skills* Strong Workday HCM; Workday Configuration, Workday Reporting * Interpersonal skills with high quality written and verbal communication skills * Good coordination and project management skills * Business/Analytical skills with a demonstrated ability to analyse and solve * High attention to detail * Coordination and ability to work on multiple tasks (prioritisation, etc) * HR Systems Administration * Good Presentation skills * Good Data \& Analytics skills Experience* Min. 1\-5 years of HRIS experience, preferably Workday. * In\-Depth configuration knowledge of most Workday HCM modules including Benefits, Absence Management, Recruitment, Talent, Performance Management, Advanced Compensation, Reporting * Experience on supporting HR systems and/or processes within, or with, complex global organizations. * Good knowledge of HR best practices, processes and policies. * Demonstrated ability to gather user requirements, to build business cases, and to propose HRIS innovations. * Experience on leading global or regional implementation of HRIS Systems, such as Workday, SAP HR, PeopleSoft or Success Factors, etc. * Self\-motivated and committed to delivering despite the challenges – pursues objectives with urgency and resilience. * High energy and drive to achieve results. Able to juggle priorities, and to define and hold boundaries. * Experience working with confidential information and critical business processes required. * Experience of working in multilingual \& multi \- national environment Qualifications* Degree in IT, Business Administration or Human Resources. * Fluent English speaker * Process qualification with relevant certification is an advantage You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary