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Account & Relationship Management in Son Servera

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Account & Relationship Management

Son Servera

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Location:Son Servera

Category:Account & Relationship Management

Chef/Culinary Instructor64842950008195120

Chef/Culinary Instructor

Flexible Schedule Manage your own calendar and accept bookings that work for your schedule. High Earnings Boost your earnings or replace your full\-time job. Full Support Our team does the marketing for you. We also support you from profile creation to receiving your earnings. **Chef/Culinary Instructor, Mallorca, Spain** ============================================= **IMPORTANT NOTE:** To sign up, please visit: https://www.cozymeal.com/become\-a\-chef Cozymeal invites passionate chefs to become **Culinary Instructors** in Mallorca. Known for its stunning Mediterranean coastline and vibrant Balearic flavors, Mallorca offers a perfect setting to teach cooking classes and expand your culinary business. As a culinary instructor in Mallorca, you have the freedom to design your own menus, set a flexible schedule, and engage with eager home cooks. Whether you specialize in traditional Spanish tapas, fresh seafood, or international fusion cuisine, Cozymeal supports you with marketing, client connections, and streamlined logistics. If you’re ready to share your expertise as a chef instructor in Mallorca, this is an excellent opportunity to grow your culinary presence. **ABOUT COZYMEAL:** Cozymeal is the \#1 platform for culinary experiences \& cookware in the US, Canada and around the world. Guests can book everything from cooking classes to corporate team building events to private chef services with local professional chefs. Besides that, guests can also find on Cozymeal other culinary experiences \& products, including food tours, mixology classes, wine tastings, cookware and step\-by\-step recipe videos. Cozymeal’s platform is frequently used by consumers and some of the world's top companies in 120\+ cities worldwide, and we have been featured in leading publications such as the Washington Post, Los Angeles Times, Fast Company and Thrillist, among others. **ENJOY THE MANY BENEFITS BY JOINING COZYMEAL, INCLUDING:** * Income potential of up to $12,000/month (some make even more than that!) * Be your own boss * Set your own schedule, decide if you would like to work only 5 hours/week (Part\-time) to 40 hours/week (Full\-time) * Reach new customers * Create and offer your own menus **IMPORTANT NOTE:** To sign up, please visit: https://www.cozymeal.com/become\-a\-chef **REQUIREMENTS:** * Based in Mallorca, Spain * Professional culinary background * Access to a venue from which you can host your cooking classes. This venue can also be your home. **SUCCESSFUL CHEFS ON COZYMEAL ALSO HAVE:** * A venue (either your home or a great kitchen space, such as a restaurant or a commercial kitchen) to host your experiences * A comprehensive repertoire and ability to offer a variety of cuisines * Experience hosting cooking classes **Location:** Mallorca, Spain

J27C+C2 Sant Joan, Spain

€ 12,000/month

Account Optimization Manager LC North Europe64842276827137121

Account Optimization Manager LC North Europe

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us We are a leading travel technology company, connecting and empowering the world of travel. Our global network spans thousands of suppliers and partners, delivering exceptional experiences to customers worldwide. Our team is passionate about innovation, collaboration, and driving results. Join us and be part of a company where tech \+ data \+ people truly make the difference. Job Summary Working as part of a high\-performing, collaborative commercial team, you will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels to optimize overall performance. Responsibilities* Renegotiate contracting conditions with our hotel suppliers to maximize availability, offers, best available rates, and ensure accurate loading of commercial conditions with the highest level of system expertise. * Apply targeted actions on the product and prioritize initiatives based on data insights provided by company dashboards. * Secure new offers and extra availability directly loaded into the system by suppliers. * Partner internally with the Contracting Manager to ensure high\-quality collaboration, sharing strategies and driving efficiency. * Proactively manage daily contact with assigned hotel suppliers to maintain strong relationships and performance. Skillset and Experience Required* Strong negotiation and contracting experience within the travel or hospitality industry. * Commercial acumen with a proven ability to optimize product performance. * Excellent communication and relationship management skills. * Data\-driven mindset with the ability to prioritize actions based on analytics. * Proficiency in relevant systems and tools; CRM experience is a plus. * Fluent in English; additional languages are an advantage. At our company, diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Account Optimization Manager Central & Europe64842276689283122

Account Optimization Manager Central & Europe

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the travel industry. We bring together global and local brands in accommodation, transport, activities, and payments through our network of 300,000 hotels and 60,000 high\-value clients across 140 markets. Our tech\-driven approach, combined with data and people, sets us apart. At HBX Group, we encourage our team to “move fast, dream big and make the difference” every day. Job Summary As an Account Optimization Manager, you will work as part of a high\-performing, collaborative commercial team to enhance competitiveness and availability across an assigned portfolio of hotels. Your goal is to optimize overall performance through data\-driven actions and strong supplier relationships. Responsibilities* Renegotiate contracting conditions with hotel suppliers to maximize availability, offers, and best rates. * Apply data\-driven actions and prioritize based on company dashboards. * Secure new offers and extra availability directly loaded by suppliers. * Partner internally with Contracting Managers to ensure efficient collaboration and strategy alignment. * Proactively manage daily contact with assigned hotel suppliers. Skillset and Experience Required* Strong negotiation and relationship\-building skills. * Analytical mindset with ability to act on data insights. * Proficiency in systems and tools for contract management. * Experience in hotel contracting or account optimization. * Ability to work collaboratively and independently. * Fluent in English; additional languages a plus. *At HBX Group, we believe that diversity drives innovation and makes travel a force for good.**We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Customer Success Manager64616267312258123

Customer Success Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role Roiback is seeking a Customer Success Manager to lead the transformation of our Service Desk into a proactive, value\-driven Customer Success function. This role is pivotal in driving customer satisfaction, retention, and growth across our international client base. You will be responsible for optimizing service delivery, implementing automation and AI\-driven processes, and improving key performance indicators such as NPS, churn, LTV, and brand reputation. Customer Success Strategy \& Execution* Lead the transition from Service Desk to Customer Success, aligning with Roiback’s strategic goals. * Define and execute customer success plans tailored to different segments and regions. * Own the customer lifecycle: onboarding, adoption, retention, expansion. Team Leadership \& Process Optimization* Manage and mentor a team of Customer Success and Service Desk professionals. * Implement best practices in customer support and success, including SLA adherence and proactive engagement. * Drive continuous improvement through automation, AI tools, and digital workflows. Client Portfolio Management* Manage a portfolio of international clients, ensuring high satisfaction and measurable business impact. * Identify upsell and cross\-sell opportunities to increase Average Transaction Value (ATV) and Lifetime Value (LTV). * Act as a strategic advisor to clients, helping them maximize the value of Roiback’s solutions. Tool \& Platform Ownership* Administer and optimize JIRA for ticketing, workflow automation, and reporting. * Evaluate and implement tools for customer journey mapping, AI\-driven support, and CRM integration. Skills* Proven experience managing Customer Success or Service Desk teams. * Advanced proficiency in JIRA and customer support platforms. * Strong understanding of AI\-driven automation tools (e.g., Zapier, Make, RPA, chatbots). * Demonstrated success managing international client portfolios. Languages: Fluent Spanish and English (C2/native level) Excellent communication, leadership, and strategic thinking skills Growth in LTV through upsell and cross\-sell initiatives. Contribution to revenue via proactive account expansion Qualifications* Bachelor's degree required; * Track record of delivering measurable commercial impact Experience* 3\-5\+ years in Customer Service * Deep understanding of Service Desk processes * Desirable travel ecosystems including booking engine, website development, metasearch, and hospitality knowledge * Proven track record structuring and delivering high\-value service desk teams You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Fraud Specialist64608103565954124

Fraud Specialist

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: This role is responsible for daily analysis of the potential fraud risks, managing the E2E fraud protocol trying to minimize fraud costs and support our clients and suppliers reporting the key figures This role must also detect potential new risks and propose security measures to control it. This role must also be responsible of managing relationships with Fraud suppliers* Detect fraud by analyzing potential fraudulent bookings, VCC payments and CC payments * Detect fraud by analyzing fake clients, hotels and hoteliers committing illegitimate activities * Reducing the Fraud cost by Managing the E2E fraud protocol with all the internal and external stakeholders * Updating Client´s payment performance by compiling and handling daily reports \& account reviews * Optimizing chargeback process by Analyzing, preparing and handling daily disputes * Improve fraud visibility and awareness by reporting key figures Skills* Knowledgeable about online payments and fraud * Strong analytical and conceptual skills * Appreciation of risk management * Good communication skills * Able to work on own initiative as well as in a team environment * Willing to work shifts including weekends (rota) * High sense of judgement and a sharp eye for detail * A positive trouble\-solver with excellent work ethics * Proficient command of both spoken and written English Experience* Minimum 2 years experience at online payments and fraud Qualifications* Business administration degree * Proficiency in Excel * Technical skills You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Accounting & Administration Executive64608103298561125

Accounting & Administration Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The purpose of this role is to ensure the accurate and efficient management of the company’s financial and administrative processes, with a particular focus on supplier accounting, payments and expense control. This position plays a key role in maintaining the integrity of financial statement, ensuring compliance with internal and external audit standards, and supporting the Finance Department through proactive coordination with other teams. By guaranteeing that all accounting activities (including invoice processing, provisions and reconciliations) are completed in a timely and compliant manner, the Accounting \& Administration Executive contribute directly to the company’s financial reliability, operational efficiency and overall business performance. Accountabilities* Coordination and scheduling of supplier payments, ensuring timely and accurate financial disbursements through the implementation of efficient systems and process oversight. * Maintain precise and timely records of business travel expenses of employees. * Allocate all payments correctly to invoices/supplier accounts and ensure accurate tracking of open balances. * Ensure accurate recording of all company expenses, including invoices and provisions. * Support internal and external audits by providing the required documentation and reconciliations. * Management and coordination with the different teams of the internal controls required on a monthly basis. Skills* Strong interpersonal and communication skills. * Solid analytical skills and ability to manage multiple priorities. * Understanding of internal and/or external audit controls. * Strong organizational and problem\-solving abilities. * Accuracy and attention to detail in accounting records. * Support, collaboration and coordination with other teams. * Proficiency in Microsoft Excel and Word, with the ability to create and manage financial reports and documentation efficiently. * Good command of written and spoken English, enabling effective communication with suppliers and colleagues of the Group. Experience* Minimum 2\-3 years in accounting or finance roles involving supplier management, invoice posting, and payment coordination. * Previous experience within internal or external audit processes is highly valued. * Familiarity with ERP (SAGE X3\) You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

GCCO Executive -French64538918454401126

GCCO Executive -French

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Client Operations Executive \- French Full time Spain About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard\-to\-reach high\-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. JOB RESPONSABILITIES We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca. RESPONSIBILITIES:* Provide excellent customer service. * Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful. * Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions. * Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty. * Act and suggest on improvement opportunities identified during daily work. * Negotiating for appropriate compensation / refunds / solutions. POSITION REQUIREMENTS:* Fluency in English and French \- written and spoken * Any additional language would be an advantage * Flexibility to provide support to all members of the Global Support team as and when required. * Excellent time management skills with the ability to work well under pressure in a fast paced environment. * Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties. *At HBX Group, we believe that diversity drives innovation and makes travel a force for good.**We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Private Chef64361964177794127

Flexible Schedule Manage your own calendar and accept bookings that work for your schedule. High Earnings Boost your earnings or replace your full\-time job. Full Support Our team does the marketing for you. We also support you from profile creation to receiving your earnings. **Private Chef, Mallorca, Spain** ================================= **IMPORTANT NOTE:** To sign up, please visit: https://www.cozymeal.com/become\-a\-chef If you’re exploring **Private Chef** jobs in Mallorca, Cozymeal provides a platform to help grow your culinary business with flexibility and creativity. The island’s vibrant Mediterranean food scene, featuring fresh seafood, local produce, and traditional Mallorcan flavors, inspires menus that delight clients seeking authentic and international dishes. Whether you’re experienced in personal chef jobs or discovering private chef jobs near you, Cozymeal connects you with clients looking for personalized, at\-home dining experiences. Enjoy the freedom to set your own schedule, design custom menus, and focus on your passion. With Cozymeal managing marketing, logistics, and client relations, finding personal chef jobs near you and building your brand is easier than ever. **ABOUT COZYMEAL:** Cozymeal is the \#1 platform for culinary experiences \& cookware in the US, Canada and around the world. Guests can book everything from cooking classes to corporate team building events to private chef services with local professional chefs. Besides that, guests can also find on Cozymeal other culinary experiences \& products, including food tours, mixology classes, wine tastings, cookware and step\-by\-step recipe videos. Cozymeal’s platform is frequently used by consumers and some of the world's top companies in 120\+ cities worldwide, and we have been featured in leading publications such as the Washington Post, Los Angeles Times, Fast Company and Thrillist, among others. **ENJOY THE MANY BENEFITS BY JOINING COZYMEAL, INCLUDING:** * Income potential of up to $12,000/month (some make even more than that!) * Be your own boss * Set your own schedule, decide if you would like to work only 5 hours/week (Part\-time) to 40 hours/week (Full\-time) * Reach new customers * Create and offer your own menus **IMPORTANT NOTE:** To sign up, please visit: https://www.cozymeal.com/become\-a\-chef **REQUIREMENTS:** * Based in Mallorca, Spain * Professional culinary background * Access to a venue from which you can host your cooking classes. This venue can also be your home. **SUCCESSFUL CHEFS ON COZYMEAL ALSO HAVE:** * A venue (either your home or a great kitchen space, such as a restaurant or a commercial kitchen) to host your experiences * A comprehensive repertoire and ability to offer a variety of cuisines * Experience hosting cooking classes **Location:** Mallorca, Spain

J27C+C2 Sant Joan, Spain

Negotiable Salary

F&B Marketing Coordinator - Four Seasons Resort Mallorca at Formentor64361963480707128

F&B Marketing Coordinator - Four Seasons Resort Mallorca at Formentor

**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island. **About the role** The Food and Beverage Marketing Coordinator plays a key role in driving the visibility and success of the hotel's food and beverage offerings. This position supports the development and execution of strategic marketing initiatives, digital campaigns, and promotional events that enhance guest engagement and revenue. Collaborating closely with the F\&B and operational teams, the F\&B marketing coordinator ensures consistent brand messaging across all ch annels, l everages partnerships, and monitors perform ance to o ptimize marketing efforts. In conjugation with the Director of F\&B, Commercial Director, and Director of PR, support through strategic thinking and execution, increase awareness and visibility of the outlets and its food and beverage offerings and team, the Restaurant \& Bar Marketing Coordinator also contributes to driving traffic and revenues. Simultaneously, acts as a ‘guardian’ of the conceptual and visual identity of the relevant outlets. **What you will do** **F\&B** **Expert** : * Support the F\&B marketing strategy, conduct market research on trends and guest preferences. * Design and implement innovative programs that increase awareness of F \&B, its offerings and dynamic team. * Support review of outlet positioning, marketing plans, promotional calendars and KPI tracking. * Work closely with F\&B and operational teams to ensure brand consistency and support marketing goals. **Digital Marketing** : * Liase with Digital Marketing team on F \&B’s digital strategy included but not limited to PPC, SEO/SEM, analytics and digital advertising and e\-commerce (as needed) to ensure messaging and creative is aligned across all activities and ensure marketing funds are distributed accordingly. * Oversee social media accounts for food and beverage, create engaging multimedia content (photos, videos, posts) and plan digital campaigns to boost brand awareness. * Work in conjunction with the PR Director on F \&B's social strategy to ensure creation of content for all F\&B social media accounts including ideas, execution, agency management , scheduling . * Lead creatives and briefing of campaigns \& strategy with the Digital Marketing Manager for F \&B social media channels. **PR** : * Liaise with PR team to ensure F \&B websites are aligned with the F \&B’s positioning and business objectives and creative storytelling. * Oversee F \&B online reputation management by monitoring and ensuring appropriate management of third\-party review sites. * Lead creation of Press Releases (brief to copywriters) for PR agencies. * Liaise with the PR team to plan, develop the public relations strategy for the F\&B outlets, such as management and follow\-up with PR agency , organizing events, one\-on\-one interviews with media, KOL’s and key accounts that are potential for the F\&B outlets. **Brand** / **Creative** : * Supervise the overall storytelling and communication strategy for the culinary and social segment: website, online platforms, collateral marketing.. * Oversees any R\&B related photo and videoshoots to ensure all R\&B visual assets are in line with the FS brand standards. * Maintains Hotel’s image library and video banks with related R\&B content, and obtain all signed usage rights as needed. * Develop and preserves brand, visual identity and concept in all elements of the marketing process. * Project manage each collateral item, including the negotiation of costs, a production timeline and the editing of each draft, and ensure final artwork is signed off by all required signees, prior to distribution. **Partnership Activations** : * Create culinary and social experiences such as seasonal events and happenings to foster revenue opportunities through customer insights and with F\& B team. * Coordinate tactical promotions and events to drive incremental revenue, often in partnership with other departments and may assist with local event partnerships. **People Function** : * Maintains positive client and media relations, develop and build strong connection with local/global press and journalists alongside the PR team. * Participate in local F \&B community and industry events, building a strong rapport city\-wide . * Attend internal meetings for F \&B and will be actively involved in maintaining communication and promotional calendars. **What you bring** * **Excellent c** **ommunications skills** : Proficient in verbal and written communication. Excellent writing and presentation skills , with a strong sense of quality and a creative mind set . * **Excellent project management skills** : able to conceive and implement projects from start to finish, manage processes and expectations, and build commitment to deadlines. * **Strong organizational skills** , able to set priorities and be detail\-oriented . * **Attention to** **de** **tail** . * **Pro\-active** **mind set** to develop problem solving, decision making and strategic thinking skills. * **Understands R\&B marketplace** ; well\-informed of market trends and user behaviors, including leading marketing strategies unique to this category and evaluating the competition’s marketing communications activities and implements change as dictated by market requirements. * **Photography skills** and an eye for aesthetic . * **Proficiency** **with digital tools and social media platforms** is essential. * Demonstrate **creativity and initiative** . * **Fluent in Spanish and English** ; additional languages are an advantage . * **Legal authorization to work in Spain** . **Work Experience:** 2 Years **Degree** : Professional /Technician **Languages** : Spanish / English **Language Ability** : High **What we offer:** * Competitive Salary, wages, and a comprehensive benefits package . * Excellent Training and Development opportunities . * Complimentary Accommodation at other Four Seasons Hotels and Resorts . * Complimentary Dry Cleaning for Employee Uniforms . * Complimentary Employee Meals . * Discounts at our hotel restaurants . * Discounts on local services . * Possibility of accommodation and transportation to work (at a reduced cost) . **Schedule \& Hours:** Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

J27C+C2 Sant Joan, Spain

Negotiable Salary

Technical Account Manager64149392147970129

Technical Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Technical Account Manager (TAM) is responsible for managing the technical relationships and integrations of high\-profile clients within the travel sector. This role will focus on optimizing API integrations, ensuring the highest level of performance, and proactively identifying opportunities for technical improvements. The TAM will work in close collaboration with the Key Account Manager (KAM) to align technical solutions with commercial strategies, driving customer satisfaction and profitability. Accountabilities: Client \& Technical Relationship Management:* Act as the main technical point of contact for assigned accounts, developing deep client understanding at all levels (technical teams, managers, and C\-level). * Provide consultancy to clients on API integration and optimization, aligning technical capabilities with their business model to unlock growth opportunities. * Conduct regular technical reviews with clients to identify potential optimizations and enhancements, ensuring API performance aligns with customer expectations and business needs. API Optimization \& Proactive Monitoring:* Leverage tools like Grafana, OpenSearch, and Anodot for proactive monitoring of client technical KPIs, detecting anomalies early to prevent disruptions. * Perform Technical Optimization Analysis (TOA) and utilize Client Tech Optimization Score (CTOS) to assess and enhance client integrations. * Work closely with the KAM to analyze client data and market trends, translating insights into actionable technical recommendations to boost client performance. Technical Incident Management \& Troubleshooting:* Rapidly diagnose and resolve technical issues, utilizing real\-time monitoring tools to minimize downtime and impact on business operations. * Collaborate with internal teams to address system discrepancies, traffic anomalies, and API errors, ensuring a seamless client experience. * Set up automated alerts for technical KPIs to stay ahead of potential incidents and optimize client connectivity. Cross\-Functional Collaboration \& Client Engagement:* Partner with KAMs to align technical solutions with commercial goals, ensuring cohesive client strategies. * Participate in cross\-functional initiatives with departments like Sales, Product, and IT to address client requirements and exclusions. * Attend client meetings, industry events, and tradeshows to gather insights and provide tailored technical guidance, reinforcing long\-term relationships. Skills* Strong technical expertise in API integrations, data analysis, and monitoring tools (Grafana, OpenSearch, Anodot). * Excellent communication skills with the ability to translate technical concepts into actionable insights for clients and internal stakeholders. * Strong problem\-solving abilities with a data\-driven approach to decision\-making. * Project management skills with a focus on delivering technical solutions on time and within scope. Experience:* 3\+ years in a technical account management or technical consulting role, preferably within the travel or technology industry. * Proven track record of optimizing API integrations and enhancing technical performance. * Experience with Salesforce, Tableau, and other business intelligence tools is preferred. Qualifications:* Bachelor’s degree in Computer Science, Information Technology, or related field. * Fluent in English (required); additional language proficiency is a plus. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Fraud Onboarding Expert641433291271691210

Fraud Onboarding Expert

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Fraud Analyst Location – Spain Full Time Job Summary: We are seeking a detail\-oriented and analytical professional to join our team as a Fraud Analyst. This role is responsible for the daily analysis of potential fraud risks, managing the end\-to\-end fraud protocol, and minimizing fraud\-related costs while supporting our clients and suppliers. The ideal candidate will have a strong understanding of online payments and fraud detection, and will play a key role in identifying fraudulent bookings, payments, and illegitimate activities by fake hotels or hoteliers. Responsibilities:* Detect fraud by analyzing suspicious bookings, payments, and hotelier activities. * Reduce fraud costs by managing the end\-to\-end fraud protocol with internal and external stakeholders. * Update client payment performance through daily reporting and account reviews. * Optimize the chargeback process by analyzing, preparing, and handling daily disputes. * Improve fraud visibility and awareness by reporting key figures and trends. Skillset and Experience Required:* Experience: Minimum 2 years in online payments and fraud, or 3 years of seniority within HB. * Education: Bachelor’s degree or equivalent work experience. * Knowledge: Strong understanding of online payments and fraud detection. * Analytical Skills: High attention to detail, strong conceptual thinking, and experience with tools like Excel and Tableau. * Risk Management: Appreciation of risk and ability to assess and mitigate it effectively. * Communication: Excellent verbal and written communication skills in English. * Initiative: Able to work independently and collaboratively in a team environment. * Flexibility: Willingness to work shifts, including weekends (rota\-based). * Judgment: High sense of judgment and a sharp eye for detail. * Attitude: Positive, solution\-oriented, and committed to high work ethics. *At HBX Group, we believe that diversity drives innovation and makes travel a force for good.**We're committed to creating an inclusive workplace where everyone feels valued and**respected, embracing different backgrounds, perspectives and talents. Join us and be part**of a team where diversity and equal opportunities really do make a difference.* You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Account Optimization Manager Switzerland638363097696011211

Account Optimization Manager Switzerland

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Account Optimisation Manager Location: Mallorca \- Hybrid Reporting to: Area Manager Region: Switzerland Employment Type: Full\-Time About the Role We’re looking for a data\-driven, commercially minded Account Optimisation Manager (AOM) to join our team, with a strong focus on Switzerland market. Working as part of a high\-performing, collaborative team, this role is designed to work in tandem with an Account Manager, forming a strategic partnership to drive long\-term, sustainable growth for our hotel partners. As an AOM, you’ll be a trusted business advisor, leveraging data insights to optimise inventory, improve conversion, and enhance partner performance. You’ll play a key role in shaping and executing account growth plans, negotiating campaigns and promotions, and ensuring the right commercial conditions are in place. Key Responsibilities* Inventory Management \& Optimisation * Analyse historical data and market trends to inform strategy * Monitor booking patterns and negotiate rates and availability accordingly * Collaborate with Account Managers to build and execute joint account plans * Conduct performance monitoring and share insights with partners * Negotiate special offers and campaigns to boost conversion * Maintain accurate records in internal tools * Participate in weekly tandem meetings and joint supplier interactions What You’ll Bring* Excellent communication and collaboration skills * Ability to work independently and as part of a team * Passion for data analysis and commercial strategy * Highly organised and efficient with attention to detail * Experience with tools such as Salesforce and Tableau * Advanced English, and French OR German Ways of Working* Operate in a tandem model with an Account Manager * Align on shared goals and strategies through weekly planning and performance reviews * Build influential partnerships with hotel suppliers through consultative engagement * Adapt account growth plans based on hotel performance and market dynamics Why Join Us?* Be part of a redefined commercial approach focused on measurable impact * Work in a collaborative ecosystem with cross\-functional teams * Help shape the future of our product offering in a key strategic region You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Sales Manager638363083504671212

Mandarin Oriental Punta Negra, Mallorca is looking for a **Sales Manager** to join our **Marketing \& Commerce team.** Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. **About the job** Based at the Mandarin Oriental Punta Negra, Mallorca within the Marketing \& Commerce department in Mallorca, the Sales Manager is responsible for executing the hotel's sales strategies in alignment with its long\-term goals, driving revenue growth, and increasing market presence. This role involves managing day\-to\-day sales activities, developing and nurturing relationships with key clients, and identifying new business opportunities. The Sales Manager works closely with the sales team to implement targeted campaigns, track performance, and ensure the achievement of sales targets. Additionally, they collaborate with internal teams to ensure the delivery of high\-quality service and customer satisfaction, contributing to the hotel's overall growth and success. **As Sales Manager, you will be responsible for the following duties:** * Evaluate, respond and negotiate all transient bookings within specified time limits (maximum of 24hrs response time) and to company best practices, in order to make sure all client needs are met, and the hotel is presented in the best possible terms to materialize business. * To establish and maintain effective working relations both within the department and with other departments. * To attend selected functions and events indicated by Director of Marketing \& Commerce. * Organize and conduct sales appointments / sales calls. * Organize and conduct training sessions and presentations for clients. * To be informed of any market information including changing market conditions and trends in competition. To review, analyse, adapt, and implement these findings with the Director of Marketing \& Commerce, potentially taking action to implement counteractions / programs together with the Sales team stay relevant in a very competitive market. * To maintain and develop relationships with all key industry decision\-makers such as; /Travel Advisors, Travel agencies, etc. * To organize, coordinate and conduct familiarization trips and hotel site inspections for the transient segment. * To maximize sales activities to ensure occupancy, rate and yield objectives are achieved in accordance with transient sales plan and goals. * To achieve budgeted room nights and average rate targets in keeping with the annual budget and sales plan for the European market. * Conduct market research to identify trends and opportunities in European markets. * Develop and implement sales strategies tailored to the European clientele. * Set sales targets and create action plans with Top Producers to achieve our goals. * To maximize transient sales for other hotel revenue generating departments (Food and Beverage, SPA, transportation, etc.). * Act as a liaison between European guests and the hotel’s various hotel departments. * Handle and resolve any guest complaints or issues specific to European clients. * Work with tourism boards and other stakeholders to boost the hotel's profile. * To effectively manage a portfolio of key accounts through planned sales activities, maximizing account potential in terms of rate and/or room\-nights in accordance with overall and specific transient Sales strategies. * Work closely with the hotel's reservations, front office, and operations teams to ensure smooth service delivery. * Provide training to staff on cultural nuances and service expectations of European guests. * To maintain a high level of prospecting, focusing on the development of new business. * To have full knowledge of overall hotel product and hotel’s primary competition. * To work closely with MO Sales offices to be updated on market changes, share best practices, market intelligence, reports and revision of pipeline, follow up on existing and potential business and ensure goals are achieved. * To be informed of any upcoming projects or developments (estimated opening dates) of Mandarin Oriental Hotel Group. **As Sales Manager, we expect from you:** **Experience and Education** * A minimum of 5\-7 years’ experience in a sales role within luxury hospitality, luxury retail, or a high\-end business environment, with a proven track record of driving revenue growth and fostering long\-term client relationships. * A degree in Business Administration, Sales, Marketing, or related fields is preferred, with additional certifications in sales management or business development being advantageous. * Strong understanding of the luxury market, including customer preferences, trends, and competitive landscape, with the ability to adapt sales strategies to cater to the unique needs of high\-net\-worth individuals and corporate clients. **Technical Skills** * **Sales Strategy Development**: Expertise in creating and executing effective sales strategies aligned with the hotel's goals, focusing on increasing revenue and market presence. * **Client Relationship Management**: Proven ability to build and maintain strong relationships with high\-net\-worth individuals, corporate clients, and industry influencers. * **Sales Execution**: Strong ability to manage daily sales activities, drive business growth, and ensure sales targets are consistently met. * **Digital Sales Savvy**: Knowledge of digital sales platforms, CRM systems, and data analytics to enhance customer engagement and sales efficiency. * **Operational Expertise**: Proficient in sales forecasting, budgeting, contract negotiations, and managing the sales pipeline to meet business objectives. * **Effective Communication**: Fluent in both written and spoken English and Spanish, with excellent interpersonal and communication skills. * **Refined Communication Style**: Maintain a professional, polished communication style suitable for luxury clients and stakeholders. * **Innovative Mindset**: Continuously identifying new opportunities and sales strategies to stay ahead in the competitive luxury sector. * **Cultural Sensitivity**: Understanding and respecting cultural nuances, critical for building relationships with international clients and teams. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. **We’re Fans. Are you?**

J27C+C2 Sant Joan, Spain

Negotiable Salary

Front Office Supervisor638363077753611213

Front Office Supervisor

**Who we are:** Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone. As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well\-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable. This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality. **Aethos Mallorca – Our hotels** Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025\. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front\-row seats to breathtaking Mediterranean sunsets. Blending laid\-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle. As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home. At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional. **Position summary** As Front Office Supervisor, I will manage the daily operations of the Front Office team, ensuring a seamless and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross\-department collaboration, and maintain high service standards. My responsibilities include overseeing check\-ins and check\-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Assistant Front Office Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations ### **Key responsibilities** * **Operational Ownership** I will ensure the smooth operation of the Front Office team by:* Supporting a guest\-centric culture and raising awareness among colleagues about the importance of guest experience. * Managing the guest experience from arrival to departure, including special occasions, with precision and warmth. * Oversee daily operations, including arrivals, departures, check\-ins, check\-outs, and guest interactions. * Addressing inquiries and resolving concerns promptly and professionally. * Coordinating reservations, transportation, and special requests for personalized service. * Conducting Front Office audits and ensure accurate reporting. * Monitoring security and safety protocols for guest and host well\-being. * Reviewing PMS reports and resolving discrepancies. * Maintaining detailed guest profiles for personalized service. * Managing host schedules, ensuring professionalism and punctuality. * Ensuring accuracy of daily checklists and room inventory management. * Collaborating with Housekeeping, Maintenance, Room Service, Engineering, and Security to enhance guest satisfaction. * Supporting upselling initiatives and preparing for the next day's operations. * Coordinating guest transfers with transportation providers. * Attending and contributing to departmental meetings and briefings as required. * Performing additional tasks as assigned by senior leadership. I am committed to upholding and exceeding Aethos quality standards by:* Maintaining a visible presence in guest areas and offering hands\-on support. * Creating a warm and professional first impression for all arrivals and departures. * Personalizing interactions to anticipate and meet guest preferences. * Sharing knowledge about hotel services, amenities, and the local area. * Supporting seamless communication between guests and departments to fulfill special requests. * Handling guest complaints and suggestions, logging them, and ensuring timely resolution. * Monitoring guest feedback and implementing service recovery when necessary. * Offering directions and accompanying guests when required. * Ensuring compliance with procedures and brand standards. **Financial Performance** I will contribute to the financial success of the Front Office team by:* Optimizing host productivity and resource allocation. * Managing all Front Office and PMS end\-of\-day processes, including reconciliations and ensuring accurate host Cashier Closures. * Driving upselling and cross\-selling initiatives to increase revenue. * Completing all required reports on time, including HR documents, quality assessments, and operational reports. * Conducting nightly audits to ensure accurate financial reporting and reconciliation across departments. * Identifying and addressing discrepancies in financial records promptly. * Ensuring adherence to hotel credit policies for foreign currencies, credit cards, and cash. * Maintaining accurate cashier reports and balancing the assigned bank. * Providing necessary information to Finance and Management during unannounced cashier audits. * Staying updated on packages, promotions, and discounts related to guest accounts and reservations. * Analyzing guest feedback and operational data to identify opportunities for revenue growth. **People Management Support*** As a Front Office supervisor, I will guide and support the nighttime Front Office team to achieve excellence by: * Guide and support the Front Office team, promoting a collaborative and positive work environment. * Oversee the recruitment, training, and onboarding process for new hosts. * Conduct regular performance assessments and offer constructive feedback. * Develop and manage staffing schedules to ensure optimal guest service during busy periods and sufficient coverage. * Cultivate a positive team culture, encouraging collaboration among team members. * Enhance host engagement and motivation through recognition and opportunities for professional growth. ### **Skills and Qualifications** * Previous experience in similar roles, preferably within luxury hospitality. * Proficiency in hotel management systems (e.g., MEWS, HUBos) and MS Office. * Exceptional communication skills in English and Spanish; additional languages are a plus. * A proactive, solution\-oriented mindset with attention to detail and a can\-do attitude. * Strong leadership, organizational, and multitasking abilities to manage guest requests efficiently. ### **Additional Requirements** * Flexibility in scheduling, including night and day shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment. * Physical requirements include standing and walking for extended periods. **Ready to join us?** If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next host. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.

J27C+C2 Sant Joan, Spain

Negotiable Salary

Group Sales Manager638363072330251214

Group Sales Manager

Mandarin Oriental Punta Negra, Mallorca is looking for a Group Sales Manager to join our Marketing \& Commerce Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. About the job Based at Mandarin Oriental Punta Negra, Mallorca, within the Marketing \& Commerce department, the Group Sales Manager is responsible for generating group business from key international and domestic markets. This includes developing strategic relationships with meeting planners, event agencies, and corporate clients, while managing the complete sales cycle—from prospecting and proposals to contracting and pre\-event coordination. This role involves creating tailored group offers, managing leads and RFPs, organizing site inspections, and ensuring seamless coordination with operational departments to deliver extraordinary group experiences in line with Mandarin Oriental standards. As Group Sales Manager, you will be responsible for the following duties: * Proactively identify, qualify, and convert group business opportunities for meetings, incentives, conferences, and events (MICE). * Respond to all group RFPs within 24 hours, ensuring accuracy, creativity, and alignment with the brand’s positioning and standards. * Develop and maintain strong relationships with key group clients, agencies, DMCs, corporate planners, and event professionals. * Create bespoke proposals that reflect the property’s unique offerings, supporting the conversion of high\-end group business. * Organize and host site inspections and familiarization trips that highlight the resort’s group capabilities. * Negotiate group rates, terms, and contracts in line with revenue goals and strategic guidelines. * Collaborate with Revenue, Reservations, Events, and Operational teams to ensure flawless pre\-arrival planning and service delivery. * Participate in relevant trade shows, sales missions, and networking events to grow the hotel’s group client base. * Maintain accurate records in CRM systems, including Salesforce, Power BI, Delphi Sales \& Catering, and relevant sales tools. * Conduct regular market research and competitor analysis to remain agile in a competitive MICE landscape. * Track and report on group sales performance, conversion rates, and KPIs, providing insights and improvement recommendations. * Coordinate post\-event feedback and ensure guest satisfaction is consistently exceeded. As Group Sales Manager, we expect from you: Experience and Education * Minimum 5 years’ experience in group or MICE sales within the luxury hospitality sector or a similar high\-end environment. * Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution. * Degree in Business Administration, Hospitality, Sales or Marketing preferred. * Existing relationships with key MICE partners and corporate accounts is a plus. Technical Skills * Proficiency in managing RFPs, booking systems, scheduling software, and POS systems. * Experience with CRM tools such as Salesforce to manage client relationships and track group sales activity. * Strong knowledge of group contracts, terms, negotiations, and hotel sales procedures. * Familiarity with health, safety, and hygiene standards as they relate to events and group activities. * Ability to train, motivate, and collaborate with internal teams to deliver seamless group experiences. * Skilled in managing group blocks, space allocation, and rooming lists in coordination with revenue and reservations teams. * Ability to create strategic packages and promotional offers to increase group bookings and brand visibility. * Excellent communication skills, both written and spoken, in Spanish and English. * Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Delphi Sales \& Catering. * Culturally sensitive, with the ability to understand and adapt to various client backgrounds and preferences. * Willing to work a flexible schedule including evenings or weekends, as required by client needs or events. Our commitment to you * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?

J27C+C2 Sant Joan, Spain

Negotiable Salary

Credit Manager638363072875551215

Mandarin Oriental Punta Negra, Mallorca is looking for a Credit Manager to join our Finance Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness \- each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. About the job Based at Mandarin Oriental Punta Negra, Mallorca, the Credit Manager will oversee all aspects of the accounts receivable function, ensuring effective credit risk management, timely collections, and strong collaboration with both internal departments and external stakeholders. Reporting to the Director of Finance, the Credit Manager plays a key role in maintaining the financial health of the property while upholding our service standards. As Credit Manager, you will be responsible for the following duties: * Managing Accounts Receivable and monitoring credit limits in accordance with company policies. * Ensuring the Aging of Debtors is kept under control, with regular reporting and proactive follow\-up. * Overseeing customer credit assessments and setting appropriate credit terms. * Collaborating with internal departments, including Sales, Front Office, and Reservations, to address inquiries and resolve payment issues. * Conducting and leading monthly credit meetings with relevant stakeholders. * Preparing aging reports and analysing accounts receivable data during month\-end closings. * Managing the collections process, following up with clients to ensure timely payment of outstanding balances. * Identifying and mitigating credit risks, escalating issues when necessary. * Assisting in the implementation of best practices and process improvements within the Accounts Receivable function. * Supervising and training the Accounts Receivable team, fostering a culture of excellence, compliance, and service. * Carrying out any other duties reasonably assigned by the Director of Finance. As Credit Manager, we expect from you: Experience and education * Degree in Finance, Accounting, or a related field. * Proven experience as a Credit Manager or in a similar role, preferably within a luxury hotel or international hospitality brand. * Strong knowledge of credit control, accounts receivable management, and financial analysis. * Understanding of statutory requirements and financial regulations in Spain. Technical Skills * Proficiency in Microsoft Excel and hotel finance systems (PMS, ERP). * Experience working with financial software and reporting tools. * Strong understanding of internal controls, audit requirements, and risk management. * Excellent organisational and analytical skills. * Excellent communication skills spoken and written both in Spanish \& English. Our commitment to you * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Health \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?

J27C+C2 Sant Joan, Spain

Negotiable Salary

Loyalty Executive638363062339871216

Loyalty Executive

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game\-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech\-driven, with a customer\-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech \+ data \+ people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: This role is responsible for the management of email marketing channel for our clients, ensuring the optimization of the channel as well as for supporting Loyalty Consulting projects. Responsibilities* Managing and configurating the Email Marketing tool * Managing Email Marketing for our clients (triggers, campaigns, content, trackings…) * Making a monthly report to analyze the Email Marketing KPI’s * Supporting the Loyalty Consulting projects Skills* High quality written and verbal communication skills * Organizational skills * Analytical skills * Interested on continuous improvement and learning Experience* Previous experience in Email Mkt tools * Previous experience in communication * Good English level * Previous experience in Email Mkt tools. * Previous experience in communication. * Good English and Spanish level. * Previous experience working in Hotel Chains or like a key account with travel companies. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:* Within an innovative, engaging and multicultural environment. * Have the opportunity to build strong and lasting business relationships and friendships from around the world. * Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

J27C+C2 Sant Joan, Spain

Negotiable Salary

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