Job Summary: We are looking for a CAU Agent for Sopra Steria to provide telephone support and assistance to users from educational institutions, managing queries and incidents with passion for the digital world. Key Highlights: 1. Be part of a Great Place to Work team 2. Develop your professional career with a personalised plan 3. Enjoy a friendly and positive working environment Company Description Because working at Sopra Steria also means feeling **Sopra Steria**. We are a leading European consultancy, digital services and software development company, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people—on their training and professional development—which drives our constant growth and improvement. We are passionate about digital technologies, and like you, we seek the best adventure possible. We want your day-to-day experience to become your greatest source of inspiration: learning, contributing, having fun, growing—and above all—enjoying it to the fullest. If you want to join a “**Great Place to Work**” team, keep reading! Job Description **What challenge do we propose?** To accompany us on this journey, we are seeking a **CAU Agent** to collaborate within a functional support service team serving the public education sector. The selected candidate will be responsible for: * Providing telephone and email support to users from educational institutions. * Recording all contacts handled. * Resolving queries regarding the use of management applications. * Managing and tracking incidents Requirements **What are we looking for?** * Academic qualification: Vocational Training Level I or II, or University Degree. * Certified C1 level in Basque (mandatory). * Communication skills in both Basque and Spanish. * Ability to learn, patience, empathy and basic computer user skills. We positively value if you bring... * Experience as a call centre agent. Additional Information **What do we offer? What’s in it for you?** * Hybrid work model in Bilbao * Permanent contract and full-time schedule * 23 days of vacation * Continuous training: technical, transversal and language skills. Access to certifications, training from our key Technology Partners, online platforms—and much more! * Life and accident insurance * Option to join our flexible compensation scheme (medical insurance, childcare vouchers, transport, meal and training vouchers) * Access to the Privilege Club, offering attractive discounts with leading brands * Personalised and detailed onboarding. We’ll support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun go hand in hand! * Camaraderie and a positive atmosphere—we truly believe in the power of unity. And most importantly… you’ll have the opportunity to develop your professional career with us: together, we’ll create a personalised career plan. You’ll receive training, we’ll set goals and monitor progress to ensure we achieve them together. We listen to your priorities—and fight for them. Your voice matters here! Join us and be part of something bigger! ***The world is how we shape it*** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect—regardless of gender, age, ability, sexual orientation or religion—with equal opportunities.