Job Summary: We are looking for a CAU Agent to provide telephone and email support to users of educational institutions, recording contacts, resolving queries, and managing incidents. Key Highlights: 1. Functional support for users of educational institutions in the public sector. 2. Continuous training and personalized professional development. 3. Collaborative and fun work environment, "Great Place to Work". Company Description Because working at Sopra Steria also means feeling **Sopra Steria**. We are a leading European consultancy, digital services, and software development company, with nearly 56,000 employees across almost 30 countries—and over 4,000 in Spain. We focus on people—on their training and professional development—which drives our constant growth and improvement. We are passionate about digital transformation, and just like you, we seek the greatest adventure. We want your everyday experience to become your greatest source of inspiration: to learn, contribute, have fun, grow—and above all, enjoy yourself to the fullest. If you want to join a "**Great Place to Work**" team, keep reading! Job Description **What challenge do we propose?** To accompany us on this journey, we are seeking a **CAU Agent** to collaborate within a functional support team serving the public education sector. The selected candidate will be responsible for: * Providing telephone and email support to users of educational institutions. * Recording all handled contacts. * Resolving queries regarding the use of management applications. * Managing and tracking incidents Requirements **What are we looking for?** * Academic qualification: Vocational Training Level I or II, or University Degree. * Certified C1 level proficiency in Basque (mandatory). * Communication skills in both Basque and Spanish. * Ability to learn quickly, patience, empathy, and basic computer user skills. We value positively if you bring... * Experience as a call center agent. Additional Information **What do we offer? What’s in it for you?** * Hybrid work model in Bilbao * Permanent contract and full-time schedule * 23 days of vacation * Continuous training: technical, transversal, and language competencies. We provide access to certifications, training from major technology partners, online platforms—and much more! * Life and accident insurance * Option to enroll in our flexible compensation plan (medical insurance, childcare vouchers, transport, meal vouchers, and training) * Access to the Privilege Club, offering attractive discounts with leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun come together! * Camaraderie and a positive atmosphere—we believe strongly in the power of unity. And most importantly… You’ll have the opportunity to develop your professional career with us: Together, we’ll create a customized career plan. You’ll receive training, set goals, and undergo regular follow-up to ensure we achieve them—together. We listen to your priorities and fight for them. Your voice matters here! Join us and be part of something bigger! ***The world is how we shape it*** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect—regardless of gender, age, ability, sexual orientation, or religion—with equal opportunities.