Citizen Service Agent

Description

**Description:** ---------------- At Servinform, we are a solid company comprising over 6\.000 professionals, specializing in Digital Marketing, Technological Solutions, BPO, Communications, Sales, and Customer Service. We are currently recruiting a Citizen Service Agent for the public 012 service of the Generalitat de Catalunya, located at Plaça del Salt, 2, 08241 Manresa, Barcelona. We seek individuals with strong communication skills, user orientation, and the ability to deliver clear, approachable, and effective service. **What will your responsibilities be?** * Providing service and support to citizens at the Generalitat de Catalunya's own offices. * Resolving inquiries related to various services, procedures, and resources of the Autonomous Community of Catalonia. * Delivering clear, accurate, and personalized information tailored to each individual's needs. * Guiding users on the steps to follow based on their specific inquiry. * Managing each interaction professionally, empathetically, and with a focus on resolution. * Adhering to defined procedures and protocols to ensure consistent, high-quality service. **What do we offer?** * Working schedule of 30 h/week * Morning shift from 9\.00 to 15\.00, Monday to Friday * Salary according to the Contact Center Collective Agreement: 1\.157 € gross/month * Contact Center Collective Agreement, position category: Telephone Manager * Job location: Plaça del Salt, 2, 08241 Manresa, Barcelona. * Training and onboarding scheduled for early September. If you are interested in developing your customer service experience within a public service setting, we would love to meet you! *\*\*No sector of our society can be understood without gender equality and the inclusion of persons with disabilities. Therefore, at Grupo Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily to achieve this goal.* **Requirements:** --------------- * Customer service experience, preferably in citizen service roles * Certified Catalan language proficiency level C * Proficiency in call center office applications * Immediate availability