HELPDESK TECHNICIAN – SUPPORT FOR IN-HOUSE APPLICATIONS

Description

Job Summary: We are seeking a Helpdesk Technician to provide technical support for applications used by an educational institution, diagnose and resolve technical incidents, and identify bugs. Key Responsibilities: 1. Technical support for educational institution applications 2. Diagnosis and resolution of technical incidents 3. Collaboration with the development team to fix bugs At SOSMATIC, we are looking to hire a Helpdesk Technician to provide technical support for in-house applications developed for an educational institution. The selected candidate will be responsible for resolving technical incidents related to the operation of these applications. \- Diagnose and resolve technical incidents related to application functionality. \- Identify technical bugs and collaborate with the development team to correct them. \- Log and track incidents using ticketing tools. * Minimum 1 year of experience. \- Vocational training in IT (CFGM or CFGS). \- Prior experience in technical support or helpdesk, preferably focused on applications. \- Technical knowledge of Windows environments and support tools. \- Fluent spoken and written Spanish and Catalan. \- Highly desirable: basic knowledge of SQL and MongoDB databases. * UPPER SECONDARY VOCATIONAL QUALIFICATION * Catalan (spoken advanced, written advanced) * Spanish (spoken advanced, written advanced) * Permanent employment contract * Full-time position * Gross monthly salary: 1500 * Additional information: \- Working hours: Monday to Thursday, 09:00–17:45; Friday, 08:00–15:00. \- Hybrid work model: 2 days onsite, 3 days remote.