Position Summary: We are seeking a multilingual L1 IT Support Technician to manage hardware, software, and network service incidents at national and international levels. Key Responsibilities: 1. Multilingual technical support in Spanish, English, and German. 2. First-level incident resolution and escalation to L2/L3 teams. 3. Knowledge base maintenance and compliance with security policies. We are looking for an L1 IT Support Technician to join the IT department of a multinational’s headquarters located in Súria (08260). You will serve as the first point of contact for resolving hardware, software, and network service incidents, providing support to both national and international users in Spanish, English, and German. - Receiving, logging, and organizing incidents via email, phone, and ticketing system. - Resolving first-level incidents. - Multilingual support: delivering technical assistance and maintaining fluent communication with users in English and German (advanced level). - Escalation and tracking: routing issues to L2/L3 teams as appropriate, thoroughly documenting each step. - Knowledge base maintenance: authoring internal guides and FAQs in Spanish, English, and German. - Compliance with security and privacy policies: adhering to GDPR and internal IT security standards. * Minimum 1 year of experience as an IT support technician. * Higher Vocational Training Certificate (FP de Grado Superior). * German (advanced spoken and written proficiency). * English (advanced spoken and written proficiency). * Permanent employment contract. * Full-time position. * Gross monthly salary ranging from '2000' to '2166'. * Additional information: - Intensive work schedule: Monday to Friday, either 07:00–15:00 or 08:00–16:00 (flexible start and end times). - Hybrid working model: only two days per week onsite after an initial period; 100% on-site attendance is mandatory during the first weeks. - Daily meal voucher worth €7. - Two Microsoft certifications in the first year; one certification per year thereafter.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
