Receptionist

Description

Job Summary: BLUESEA Hotels is seeking a Receptionist to ensure professional and friendly guest service, contributing to a memorable experience during their stay. Key Points: 1. Previous experience as a receptionist or in customer service within hotels. 2. Knowledge of hotel property management systems (PMS). 3. Professional training and development. **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that each stay surpasses the previous one, committing to innovative, flexible, and responsible management. Currently, we are expanding our team and seeking to hire a Receptionist to guarantee professional and friendly service to our guests, contributing to a memorable experience during their stay. **Responsibilities:** * Greet and assist guests, managing check-in, check-out, and reservations. * Provide information regarding hotel services, facilities, and activities. * Resolve guest issues, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Handle phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Previous experience as a receptionist or in customer service within hotels or tourist accommodations. * Knowledge of hotel property management systems (PMS) and basic office software. * Good oral and written communication skills in English; additional languages are an asset. * Ability to organize and manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. * Flexible availability for working hours. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development.