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Job Summary: We are seeking a customer service professional to manage invoices, reservations, complaints, and coordinate services, ensuring an unforgettable customer experience. Key Responsibilities: 1. Customer incident and complaint management 2. Coordination of additional services with suppliers 3. Customer service focused on user experience At Líbere Hospitality, our vision is to provide the leading alternative to hotels in Europe, focusing on alternative accommodations with a strong emphasis on Technology, Design, and Experience. The customer is at the center of all operations. Working from the same building, we bear the responsibility of making their experience unforgettable. A satisfied customer will surely return! **Responsibilities**: * Assist in invoice processing * Manage and resolve incidents related to customer and TTOO/OTA invoices and payments * Manage reservations and resolve incidents (relocations) * Handle complaints via phone and email * Process reports for local authorities (check-in forms and statistical reports) * Manage additional services and coordinate with external suppliers **Requirements**: * Minimum 2 years of prior experience in a call center or customer service role. * English proficiency is mandatory. * A third language (Italian, French, Portuguese) is desirable. * Familiarity with computer environments. * Strong communication skills.
