IT Support Technician, Vigo

Description

Position Summary: We are seeking an IT Support Technician to ensure resolution of incidents and provide advisory services on IT systems and equipment for our operation in Vigo. Key Responsibilities: 1. On-site and remote resolution of IT incidents 2. Daily advisory and support to users on software and hardware 3. Maintenance of route machines and IT security With over 130 years of history, our company is one of Spain’s leading operators in the road passenger transport sector. Starting in 2013, Avanza entered a new phase by integrating into the Mexican multinational group Mobility ADO. Mobility ADO is a multinational specializing in comprehensive mobility management for people. Founded in Mexico over 80 years ago, it is now one of the world’s leading private passenger transport operators. Avanza’s services include: long-distance passenger transport, commuter transport, urban transport (Metro, Tram, Bus, and Bicycle), bus terminal management, and management of commercial enterprises and services. If you are interested in joining our team, passionate about passenger transport, and believe you meet the stated requirements, do not hesitate to apply to our job offer—we would be delighted to meet you. At Avanza, we champion people, equal opportunity, and non-discrimination. All our selection and promotion processes are based exclusively on the candidate’s profile, knowledge, competencies, and experience. Responsibilities At Avanza, a leading road passenger transport company, we require an IT Support Technician for our Vigo operation (Vitrasa), ensuring proper resolution of incidents received through the technical assistance service for users of Group applications and IT equipment. What will your role involve? * Resolve IT incidents received via SAT, telephone, or email—both on-site and remotely. * Provide on-site and telephone advisory support to Mobility ADO staff on IT matters. * Install, configure, and prepare software and hardware for use by Mobility ADO personnel. * Provide daily support to users on software and hardware usage, as well as technological support for official office events or meetings. * Perform preventive and corrective technical support for structured cabling and telephony networks. * Carry out configuration, maintenance, and repair of route machines. * Implement and monitor compliance with Mobility ADO’s policies regarding the use of IT assets and services. * Install, configure, and update antivirus and other cybersecurity threat protection systems. * Detect and remove potential viruses and/or spyware, and recover deleted or destroyed data. * Manage hardware and software inventory. * Collaborate in preparing documentation and user training for tools or applications impacting users’ work (network, email, security, access, other applications, etc...) Requirements Bachelor’s Degree / Undergraduate Degree in Computer Science; Higher Vocational Training in Computer Science or Telecommunications Specialized Training in ICT Support Advanced Office Software proficiency; Operating Systems, ERP 3 years of experience as an IT Support Technician Personal vehicle required Offer Permanent contract Working hours: 8:00–14:00 and 15:00–17:00\. With 30 minutes of flexibility at start and end times. * If you are interested in joining our team, passionate about passenger transport, and believe you meet the stated requirements, do not hesitate to apply to our job offer—we would be delighted to meet you.