Receptionist

Description

Job Summary: We are seeking a proactive, customer-oriented Receptionist with a passion for the luxury hotel industry to join the Front Office team at The Donna Portals Hotel. Key Highlights: 1. Form part of the Front Of the House team in a distinguished environment 2. Professional stability and development within a committed team 3. Recognition of language skills and experience in luxury hotels About the Role We are looking for a Receptionist to join the Front Office\-Guest Services area within the Front Of the House department at The Donna Portals Hotel. If you are proactive, customer-focused, and passionate about the luxury hotel industry, we want to meet you! **Your RESPONSIBILITIES:** Manage front desk tasks, reservations, and confirm details using the Mews PMS system. Handle guest check-ins, check-outs, and requests, ensuring an exceptional experience. Answer the front desk switchboard, providing accurate and efficient information. Support the sale of hotel products through upselling and cross\-selling initiatives. Collaborate in implementing company procedures and quality standards. Perform administrative duties specific to the department, maintaining an organized workflow. **Your OBJECTIVES:** Ensure accurate daily audit processing, service quality, and guest satisfaction, maximizing hotel profitability. Anticipate guest needs by offering effective and personalized solutions. Actively contribute to maintaining The Donna Portals Hotel’s reputation for excellence. Why JOIN US? You’ll become part of the Front Of the House team in a distinguished and professional environment. We offer a fixed\-term discontinuous contract with a 40-hour weekly work schedule, providing professional stability and growth. You’ll be part of a team that values commitment, innovation, and service excellence. **Requirements:** Advanced proficiency in English and Spanish is essential; German and other languages are valued. Previous experience in luxury hotels is preferred. Knowledge of LQA standards is a plus. Familiarity with the Mews PMS system. Proficiency in Google Drive and other office software tools. Excellent interpersonal skills and ability to thrive in a dynamic environment.