Receptionist

Description

Job Summary: We are seeking a proactive and customer-oriented Receptionist to join the Front Office–Guest Services team at a luxury hotel, ensuring an exceptional guest experience. Key Highlights: 1. Be part of the Front of the House team in an esteemed environment. 2. Opportunity for professional development and job stability. 3. Contribute to the excellence and reputation of a luxury hotel. About the Role We are looking for a Receptionist to join the Front Office\-Guest Services area within the Front of the House department at The Donna Portals Hotel. If you are proactive, customer-focused, and passionate about the luxury hospitality sector, we want to meet you! **Your Responsibilities:** Manage front desk tasks and reservations, and confirm details using the Mews PMS system. Handle guest check-ins, check-outs, and requests, ensuring an exceptional experience. Answer the front desk telephone, providing accurate and efficient information. Support the sale of hotel products through upselling and cross\-selling initiatives. Collaborate in adhering to company procedures and quality standards. Perform administrative tasks specific to the department, maintaining an organized workflow. **Your Objectives:** Ensure accurate daily audit processing, service quality, and guest satisfaction, maximizing hotel profitability. Anticipate guest needs by offering effective and personalized solutions. Actively contribute to maintaining The Donna Portals Hotel’s reputation for excellence. Why Join Us? You will become part of the Front of the House team in an esteemed and professional environment. We offer a fixed-term discontinuous contract with a weekly working schedule of 40 hours, providing stability and professional growth. You will be part of a team that values commitment, innovation, and service excellence. **Requirements:** Advanced proficiency in English and Spanish is essential; German and other languages are valued. Prior experience in luxury hotels is preferred. Knowledge of LQA standards is a plus. Familiarity with the Mews PMS system. Proficiency in Google Drive and other office software tools. Excellent interpersonal skills and the ability to thrive in a dynamic environment.