Information Assistant

Description

Country Spain Province Palma de Mallorca \- Balearic Islands Application Deadline 27/10/2026 Category Awareness-raising **Information about the NGO** Fundació Institut de Reinserció Social **Rating** (4 ratings) **info** Response rate: 42.28% **info** **Objective** ------------ We are a foundation with a team of around 270 professionals, with 50 years of experience, committed to supporting families in situations of vulnerability, providing assistance in social, psychological, and educational areas. What are we looking for? Information Assistant **Description:** 1\- Reception 2\- Public service (telephone, in-person, email). 3\- Updating informational materials. 4\- Placing orders for materials. 5\- File management. 6\- Collaborating in the ongoing updating of information and resources related to violence. 7\- Scheduling initial interviews and confirming attendance. 8\- Assisting with telephone follow-up of cases. 9\- Registering and entering information into databases. 10\- Participating in team coordination meetings; drafting minutes. 11 \- Conducting telephone satisfaction surveys for the Service 12\- Assisting in the dissemination and updating of the Resource Guide. 13\- Booking spaces **Offered:** Contract: Temporary assignment Working hours: 35 hours per week Remuneration: €1,750 gross per month x 14 payments Workplace: Palma \- Centre Flassaders **Requirements:** Qualification: Higher Vocational Training Certificate (CFGS) in Administration or a Higher Technical Diploma in Gender Equality Promotion or FGM/CFGS, or a University Degree with studies in education, social work, psychology, or law. **Specific training:** Mandatory training in Gender Equality and Male Violence, and knowledge of procedures related to gender-based violence (e.g., complaints, court proceedings, administrative processes, etc.). 3 years of professional experience or academic internships in victim support services for gender-based violence. LANGUAGES: Catalan/Spanish **Profile:** Higher Vocational Training Certificate (CFGS) in Administration or a Higher Technical Diploma in Gender Equality Promotion or FGM/CFGS, or a University Degree with studies in education, social work, psychology, or law. Mandatory training in Gender Equality and Male Violence, and knowledge of procedures related to gender-based violence (e.g., complaints, court proceedings, administrative processes, etc.). 3 years of professional experience or academic internships in victim support services for gender-based violence. **Competencies:** Initiative and autonomy, Optimism and enthusiasm, Flexibility, Organization and planning, Technical and personal reliability, Teamwork, Diplomacy and interpersonal skills **Level:** Employee **Type of contract:** Full-time **Duration:** Not specified **Salary:** Between €18,001 and €24,000 gross/year **Minimum education:** Higher Vocational Training Certificate **Minimum experience:** At least 3 years **Start date:** 12/08/2026 **Number of vacancies:** 1